My overall experience with Dodds was very good. Advertising themselves on the radio as the 'experts' raises consumer expectations and they met my expectations. What I was impressed with was their follow up on two issues: one that required a visit a week after installation and one around a year's time, when the service warranty had expired, but they honoured it. Happy to expand if you email me directly
I won't bore you with the poor customer service and communication issues. eMail me if you want those gory details. Foam Comfort blows in insulation into the attic and bills based on square footage of the attic. Both my final invoice and that of a neighbour who put us on to Foam Comfort were inflated and I surmise, many others too. Their calculation of square footage of the attic was larger than that of the outside dimensions of the houses! The invoice was inflated by 25%! Jen the Owner/Manager would not let me discuss the measurements nor the other issue they failed us on, with the Installation Foreman. She also had the audacity to suggest that if he came back to remeasure and his calculations accurate we would incur a service charge/penalty. That after I told her that his measurements were far larger than the OUTSIDE brick measurements! Classic rip-off artists - assuming homeowners don't check up on the supplier's work. April 28: CONSUMER'S RESPONSE TO COMPANY RESPONSE BELOW: I measured the INSIDE of my attic and the calculation was 25% less than what they attempted to bill me. Her comment about overhang of soffits while correct that that measurement is greater than outside wall dimensions does/did not add up to what they tried to bill me. Jennifer wrote: "Because we insulate properly, and this area is a leaky part of the house, we ensure that the soffits are venting properly but are still insulated" - THIS is an issue that made my blood boil after I learned they covered over the soffit vents! I indicated to Jennifer that I wanted to speak with the installer about installing baffles over the vented parts of the soffit, as I might do it myself depending on what baffles the installer uses/has access to - a CRITICAL component to the job to reduce the chance of ice dams in winter. He didn't call me and just COVERED the soffit vents!!So there is NO venting coming from the soffits and I will now have to go up, push back the insulation and install baffles myself. So for her to declare that "we ensure that the soffits are venting properly but are still insulated" is, in my case, COMPLETELY false. Even if she responds now that she BELIEVED that I would install the baffles on my own, why would they COVER the soffit vents and claim the soffits are venting properly!!! Answer that one Foam Comfort! Again, I am happy to communicate with anyone directly who wants to discuss their potential insulation project but HIGHLY recommend you avoid Foam Comfort Inc and their dishonest business practices.
The truth is that the attic is larger than the outside walls as there is approximately 1' soffit area that extends the perimeter of the house so for a 1200 sq ft footprint that is an additional 140 sq feet. Because we insulate properly, and this area is a leaky part of the house, we ensure that the soffits are venting properly but are still insulated. All estimates are emailed to homeowners and within it is indicated that attics are billed accordingly and the customer receives all terms and conditions prior to scheduling to have the work done.
