We did apologize to you for the delays in production of the carpet you ordered. These things happen and are beyond our control. Sometimes in the production of finely loomed wool product, the production comes out bad because of yarn issues or equipment issues and has to be redone. I disagree with the accusation that we did not inform you of the delays or contact you whatsoever. If Robert the salesperson was not available due to personal reasons ,someone else did contact you about the delays in production and shipping and we are sorry if you interpreted her tone as rude. That would not be in our interest. Once the carpet arrived we expedited the finishing and delivery and yes my delivery man forgot the underpad, but he did return immediately with the pad. Yes, in some instances, no matter how hard we try, things do not go as planned, but we have always been about making things right, and I believe we delivered on that. I’m responding because, we care about our clients and regret that you feel that you had a bad experience with us. Regards, Ben Baum, owner.