Reviews

0/10

Horrible poor quality wood. Purchased Red Oak with a semi-gloss finish and there is hardly a finish on it so the floor is so delicate like eggshells because if you drop the slightest thing on it, it will have a dent and it will scratch! I took a sample of hardwood from two family members, one is oak, not sure what type and the other is red oak. Took a can and banged on the one oak and didn't even dent. Did the same on the other red oak and it made a very slight dent. Did the same on my Vintage Red Oak and it was completely destroyed with a deep dent. I accidentally dropped the electric toothbrush when I was moving it and another major dent. Dents/scratches even as it was being installed. Now when I'm moving around things in a closet, I put a thick area rug underneath in fear of dropping something. Good thing that I will use another more hardwood from another more reputable company for the main floor hardwood. Major mistake in using Vintage. Please do not buy from them. Family member used another brand and it didn't even dent with banging a can of tomato paste to it. Don't buy Vintage.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We’re sorry to hear about your bad experience with our flooring. Vintage uses only Northern Red Oak ( Appalachian ) which is the hardest Red Oak available in in North America.

We would be happy to send a representative out to meet with you and review your concerns directly.

Sincerely,
Vintage Hardwood Flooring
mail@vintageflooring.com

10/10

They are the best! We had our huge windows done with them prior to the front double doors and they are top quality and the staff are amazing. Do not bother shopping elsewhere because you're wasting your time. Matthew Harant is I think the Sales Manager and he is the best to deal with. He will spot an error that I may have missed in colouring and correct it ASAP. They are on time as scheduled and their installation staff are the best. Oliver, Ray and Matthew are so meticulous and I literally had to tell Oliver it's time to go home and he won't leave until everything is perfect! A company is only as good as their staff and Casa Bella's staff knows their work. We had one tiny little spot of paint missing on the inside of the door at eye level and they said they will be there the next day between 10-11 and are always on time and fixed it like new. This company deserves an 11. Always very happy with their customer service, product, professionalism, quality, staff, etc. You will love them too!

Approximate cost of services:
$5,000.00
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Company Response

Hi E.Moy,

Thank you for such a glowing review. At Casa Bella, delivering quality windows and doors through excellent customer service is our priority. Having our own installation team, not sub-contractors ensures that we continue to meet your expectations by treating your home like its our own - Casa Bella Windows & Doors

10/10

Our 7 year old Carrier furnace broke down on THE coldest day of the year and we called AtlasCare and the message said that they would call back within an hour and sure enough they did. Aaron M. scheduled us in within 5 hrs of our call and even arrived 10 mins early. Aaron immediately found the problem and was extremely nice, knowledgeable and polite. I would highly highly recommend Aaron and AtlasCare and this review is from an honest homeowner.

Approximate cost of services:
$200.00
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