I ordered a custom couch from the Van Gogh line on December 27, 2014 and was told to expect six to eight weeks until I received it. Now in week ten I received a phone call saying it would not be shipped from Vancouver until late this week. I was told that just means it will be at the warehouse and then have to setup an appointment with the movers. I realize at that point it will only be 2-3 weeks extra (if all goes accordingly to plan) but when given a 6-8 week timeline it is very disappointing to hear. I would suggest if you're going to charge $2400 for a sofa and give a 6-8 week timeline that you uphold your end of the bargain especially since the whole couch had to be paid in full in order for the order to even be processed. I am trying to be patient but am still very disappointed and feeling disheartened after reading another review saying that someone waited months for their couch. Hoping it comes next week.
- Approximate cost of services:
- $2,400.00