Urban Barn

Interior Design
Vancouver BC V6H 3G3
Write a Review
Write a Review

Alanna from Hamilton
Alanna from Hamilton
1 review Hamilton, ON
2/10

Custom Sofa Order

I ordered a custom couch from the Van Gogh line on December 27, 2014 and was told to expect six to eight weeks until I received it. Now in week ten I received a phone call saying it would not be shipped from Vancouver until late this week. I was told that just means it will be at the warehouse and then have to setup an appointment with the movers. I realize at that point it will only be 2-3 weeks extra (if all goes accordingly to plan) but when given a 6-8 week timeline it is very disappointing to hear. I would suggest if you're going to charge $2400 for a sofa and give a 6-8 week timeline that you uphold your end of the bargain especially since the whole couch had to be paid in full in order for the order to even be processed.

I am trying to be patient but am still very disappointed and feeling disheartened after reading another review saying that someone waited months for their couch. Hoping it comes next week.

Approximate cost of services:
$2,400.00
Was this review helpful?