My husband and I decided to retain Odd Job based on a positive impression Kelly, the customer service representative, gave in addressing our initial questions. What should have been a half day job turned into an unfortunate 4 return visits experience. I won’t go into specifics, but two of the three jobs left us completely dissatisfied. The shower floor was to be re-grouted, a simple faucet tightening and a toilet valve replacement. Two weeks later, the grout has already come away and the shower floor looks worse than it did before and we have a faucet we don’t want. One of the water lines was damaged in the tightening process and was causing a leak. Odd Job was kind enough to replace the entire faucet at their expense. While my husband was assured it would be the exact same faucet (he even suggested they take a picture to ensure no mix-up), Odd Job replaced our $350 drop down, brushed nickel plated Moen faucet with a $200 pull out, chrome plated Moen faucet. Night and day difference. This new faucet also drips after use and because it is now a pull out instead of a drop down, it's often difficult to return the faucet to its original position when pulled out. Odd Job admitted it was not the same and gave us a 10% discount (still not an amount to quantify the original cost difference). One other point to consider. Odd Job purchased a couple of items for us in order to complete the requested jobs and when the invoice arrived, we asked for the receipts for the purchased items. They will not provide a receipt as it is not in their policy, so if you do decide to use Odd Job, be aware that any items purchased on your behalf will not be backed by receipts and you will have no choice but to pay the amount they claim those items cost. We have a large basement reno planned next Spring and while Odd Job did make an appreciated effort to make matters right in purchasing the faucet, the return visits at no cost, and the subsequent discount, we will not use Odd Job.
