Walking into the showroom and choosing our vanity went smoothly and our salesperson Amanda was great. Unfortunately, it was downhill from there. Putting it simply, the costumer service after we paid for our product has been terrible. We expressed a number of concerns with the product that was delivered and even reached out to the "person in charge." Not only did he not respond but passed us off onto a salesperson that just made our experience even more frustrating. We cut our losses and moved on. I will never use this company again nor will I ever recommend them to anyone.
- Approximate cost of services:
- $2,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Anna, my name is Brent Hanna. I am the assistant showroom manager at Canaroma. I have read your review and taken the time to speak to our customer service manager to try to obtain some insight into this situation.
Unfortunately your salesperson is currently on maternity leave so I cannot speak to her directly.
I am surprised at your comment regarding customer service as we are recognized by Houz as being number one is that department.
Details are a bit sketchy so I would invite you to contact me personally at your convenience to discuss exactly what happened.
We at Canaroma pride ourselves in our customer service which is one of the reasons we have been in business for so long.