Canaroma Bath & Tile

Bathroom & Kitchen - Fixtures & Accessories
25 Torbarrie Rd North York ON M3L 1G5
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

61%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Canaroma Bath & Tile

Average customer rating:
5.9 10 (30 reviews)

Sort by

Private User
Private User
Private User reviews Grimsby, ON
10/10

Service

I would like to thank Rui the operation manager for quickly arranging the tiles that I actually ordered within 24 hours ( the wrong tiles were delivered by the supplier )
He was so prompt in answering my calls and making sure I had the tiles as on time
Customer service has been taken for granted nowadays so when you receive excellent service it should definitely acknowledged .
Thank you Rui

Approximate cost of services:
$3,500.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Bathroom reno

The selection is great; however, the customer service is dismal. They are unresponsive and very rude. The orders are consistently late and incorrect. They will not apologize and you have to chase them continually for a response. They will not offer up other solutions and will give you attitude if you dare to ask for further information. Unless you don’t have a job and are content with waiting days for a call back, this is not the place to go. Rude, rude, rude

Approximate cost of services:
$10,000.00
Was this review helpful?
Suzanne in Manotick
Suzanne in Manotick
1 review Ottawa, ON
10/10

Amazing

I have been looking for a vanity for months and expected much of the same from Canaroma. Their selection was so different and beautiful. Brent helped find not only the vanity but everything needed for the bathroom (vanity, tub, faucets, glass door, etc)
I highly recommend Canaroma!!

Approximate cost of services:
$5,000.00
Was this review helpful?
Private User
Private User
Private User reviews Markham, ON
0/10

Terrible Service

We purchased a vanity table here. The order was late by more than a month, which we were understanding about the import delay.
However, the whole process dealing with this store is just TERRIBLE! The service was non-existent. We had to rearrange our contractors several times, because they kept telling us that they didn't know when our table was arriving.
On the day before the delivery, Sashi (or whatever the girl's name was) called us saying that she doesn't know where the order is, and it might be late but doesnt know when AGAIN.
At this point we called back Gino (who was our sales person), after getting transfered around to three different people, Gino told us that WE made it sound like it wasn't coming, and WE made it sound like it was arriving next week. Denied the fact that Sashi ever said it was late, she just said the truck was late.
I mean what the actual... is that the way you talk to your customers? I believe we speak perfect English, and your sales associates and admin people should know how to talk to customers to give them accurate information.

We've read reviews on this store selling people damaged products and taking over a year to resolve. We are just crossing our fingers that the Vanity comes in good condition and with the right specs. because we are DONE with this store. NEVER again. dont even bother explaining, we've seen your responses to the negative reviews here, full of excuses and blames on the customers.

Approximate cost of services:
$3,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Christine
Christine
1 review Toronto, ON
6/10

Bathroom renovation

Very nice showroom with great selection, but customer service could be better. I worked with two salespeople, and after placing the orders it was difficult to get any follow up information about delays or whether the products had been received. Their focus seems to be on full-service projects and working with the trade.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Angela C. in Waubaushene
Angela C. in Waubaushene
1 review Waubaushene, ON
10/10

Great Service and Selection

I highly recommend Canaroma for their Large bathroom selection and service. Michael asked us if we needed help and gave us space to look around. When we had questions he was easy to find and very knowledgeable. He made it possible for us to pick up directly from the distributor since we didn't want to order and wait for it and Canaroma did not have stock in their warehouse.

This is the first time we bought from Canaroma and I would definitely visit and buy from them again. I would recommend reading their policy or asking about it so there is no misunderstanding. My experience was great both times I visited and I found exactly what I was looking for.

Approximate cost of services:
$1,200.00
0 of 1 people found this review helpful.
Was this review helpful?
SKY in Toronto
SKY in Toronto
1 review Toronto, ON
3/10

Steam machine function not as salesperson described

I ordered a steam machine which the salesperson told me it can connect to blue tooth, and I bought a speaker together with this steam machine which pay extra price for this speaker.

However, after installed, the machine has no blue tooth function as the salesperson said.

After I took all the photo to them, and it was confirmed the model they gave me was wrong and they willing to replace it for me.

However, I need to pay my renovation guy extra work to disconnect all the water pipe and power line to do the exchange. I wish the salesperson has more knowledge about the product they sold next time.

Approximate cost of services:
$2,938.00
1 of 1 people found this review helpful.
Was this review helpful?
Lora B.
Lora B.
4 reviews Vaughan, ON
0/10

Horrible Experience!

Unfortunately our experience was very negative. Their customer service is so unprofessional in dealing with issues. My sales representative had made mistakes twice and would not accept responsibility for it. These mistakes had cost us significant over charges from our contractor and plumber, in order for them to return three times to rectify this incorrect order issue Canaroma's sales rep just kept making. Being in the construction industry for 40 years as a manufacturer myself in the Vaughan area, I strongly suggest better customer service and a more knowledgeable team. Furthermore, it was unfortunate that I called twice and a manager never seemed to be in the facility when an issue had to be addressed. I know there are ample bath and tile stores in Vaughan and Toronto to choose from and unfortunately this is not one that I can recommend. Very disappointing!!

Approximate cost of services:
$6,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear valued client,

First and foremost, the CANAROMA Team would like to extend our apologies for any inconvenience you may have experienced. Please understand CANAROMA’s most important priority is to serve our clients to the highest quality standards as deserved.

It does seem like in this particular instance there were some errors that were not only caused by our sales representative but also from our supplier, yet Simonetta did take responsibility to resolve all the issues.

Simonetta is one of our most accommodating sales professionals and is very well respected within our industry and in her craft.

It’s unfair to suggest or claim that CANAROMA did not take responsibility and was not assisting with your specific concerns.

We in fact contacted your contractor and with the assistance of our local supplier were successful in determining the issues with resolution.

Unfortunately you were unable to speak with a manager at the time, but with a little patience he would have returned your call. We would then have had an opportunity to explain with an open dialogue on how much attention and how devoted the CANAROMA team was in resolving the problem rather than posting your displeasure with CANAROMA on social media.

Granted there are some unforeseen issues that may arise with some complex installations. We are always focused and willing to assist our cherished clients to the best of our ability.

There were many steps and precautions taken to resolve the issues as timely as possible. We worked with our suppliers diligently and managed to secure the necessary parts for the install.

We too have been in business for 40 years and our highly experienced Sales Team is extremely well versed with a wide array of product lines and are always committed to taking the necessary steps to rectify any issues and address the concerns respectively and professionally.

Respectfully,

Client Services
Canaroma Bath & Tile

DebbieK
DebbieK
2 reviews , ON
10/10

Great service and selection!

We bought a new home and did a major renovation necessitating the purchase of kitchen and bathroom fixtures. We were directed to Michael Ladisa and Canaroma by our interior designer Cori Halpern Interiors, but had purchased from Canaroma before for a small reno at our former home and had been pleased with their service. This experience did not disappoint!
Michael navigated us through the many options available and worked with us to ensure competitive pricing. I recently remarked on our impressions of some of the items we purchased:
"The shower kits for both the main and ensuite bathroom are great! Of particular note is the rain shower head in the ensuite bathroom. I had been concerned that we wouldn't be able to find a shower head that provided enough pressure to feel like little more than a sprinkle or light rain. Thank you for your recommendation when I expressed my concern. This one is terrific! We are very happy with it!"
I would not hesitate to recommend Michael and Canaroma to anyone looking to purchase kitchen or bathroom fixtures.
Once again, they offer a large selection of options and great service!

Approximate cost of services:
$6,000.00
Was this review helpful?
Steve Tcherkezian in Richmond Hill
Steve Tcherkezian in Richmond Hill
1 review Richmond Hill, ON
10/10

Palazzani shower, Toto, bathroom cabinets, facets and tiles

THINK LEFT AND THINK RIGHT AND THINK LOW AND THINK HIGH. OH, THE THINKS YOU CAN THINK UP IF ONLY YOU TRY.

When we see portions of outstanding businesses with outstanding management, our favorite holding period is forever. I am referring to Canaroma Bath & Tile. Canaroma Bath & Tile has always been superior.

I have been a customer of Canaroma Bath & Tile since 1984. My latest purchases is in 2016. Everything you ever wanted is in one BIG Complex, yet quite compact. And with Superior staff, such as Michael Mancini, there is no limit as to where your imagination can take you.

You can create Customer Service, but there is no consistency in the Customer Service. Canaroma learns their Customer Satisfaction prior to letting it go out, and you can always see it in the service they provide. Suffice to say - The EXTRA ordinary AWAITS YOU!

LOOK – the word ‘disappointment’ does not exist here at Canaroma Bath & Tile. When faced with specific challenges; the best Managers that walk and achieve results is Rosario Mancini. Canaroma Bath & Tile provide wonderful and complete service. In their hands, YOU are amongst the *STARS.

So if you are the type of person who “think” that where you shop elsewhere is great, then “THINK” again. Open your horizons! SEE what everyone refuses to see out of conformity. TRANSCEND the ordinary. GO to Canaroma Bath & Tile.

People ask me all the time: “Why Canaroma?” I tell them it is my unmistakable choice. It is incredibly outstanding. It gives me EVERY THING I want and EVERY THING I need. Simple, isn’t it?

BTW, Rosario and Michael Mancini always wear stylish clothing and shoes, and I am very fascinated. So every now and then I visit Canaroma Bath & Tile just to admire their attire! They Rock! I am learning a lot - LOL!

Steve Tcherkezian

Approximate cost of services:
$40,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Many thanks for your post and it was our pleasure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canaroma Bath & Tile

Canaroma Bath & Tile, Canada’s leading importers of bath and tile products for over 40 years. 20, 000sf showroom showcasing designer and exclusive bath, kitchen and tile products from internationally renowned brands. Tastefully designed displays of luxurious ensuite and powder room vignette settings. We have exclusive mini boutiques of Sherle ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Bathroom & Kitchen - Fixtures & Accessories pros in Woodbridge?