Reviews

4/10

My air conditioner broke down during a heat wave and Cozy Comfort was able to come out quickly to take a look. The air conditioning was fixed quickly and cost about $400 which was not cheap. The problem was that the company ran the amount through my credit card twice. I didn't pick this up until I received my credit card statement. Cozy Comfort did reverse the charge but not until 10 days after it was put through and the reversal didn't make the current statement. When I called the credit card company, I was told that I would have to pay both charges and if I didn't, interest would be charged on the unpaid amount. I'm not to impressed about having been double billed.

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Company Response

I am writing in response to the double billing on your Visa Card. I would like to apologize for this error on behalf of the administration department. Double billing on Visa's does rarely happen at Cozy Comfort Plus, but errors do happen.
I would like to thank you for the nice things you said about us, except for the double billing. Please advise if there were any interest charges to you because of this double billing, if there is we would be more than happy to reimburse you for them
Best Regards

Brian

10/10

I am so happy that I decided to have a very old sofa and wing back chair re-upholstered by Fine Craft. I was a little nervous about how they would turn out but I must say that the results have exceeded my expectations. My living room is rejuvinated and a landfill has been spared from yet more pieces of abandoned furniture. In addition, to being very personable, Kathy is most professional and very helpful in making the right fabric choices. Fine Craft succeeded in transforming a very formal sofa with it's pleated skirt into a more contemporary look and completely updating my living room. The fabric choice for the Louis IVth wing back chair also brought it into the 21st century. Kathy is honest in her recommendations,the workmanship is very high quality and the price is most fair. I would highly recommend Fine Craft Upholstery to anyone considering a furniture re-do.

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