Cozy Comfort Plus

Heating & Air Conditioning
1170 Sheppard Ave West Unit 48 Toronto ON M3K 2B5
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Cozy Comfort Plus

Average customer rating:
9.3 10 (423 reviews)

Sort by

Dima in Wasaga beach.
Dima in Wasaga beach.
1 review Toronto, ON
10/10

Tank less water heater installation

Very professional service. Work was done on time without any hickups. This is a second time I'm dealing with this company. 3 years ago they installed new AC in my home.
In that time the work was done also in the very professional way. I highly recommend these guys.

Approximate cost of services:
$3,400.00
Was this review helpful?
Company Response

Thank you so much for your review. It is our pleasure to have you as our client and we appreciate your comments.
Regards
Management

Chris
Chris
2 reviews Markham, ON
10/10

Fireplace and mantle replacement

Ever since we moved into our house we wanted to remodel our gas fireplace as it was a giant eye sore. The mantle looked terrible and the fireplace looked dated. I am not a designer and had a difficult time imagining how it could be transformed or what we should do. After researching companies we hired Cozy Home Comfort Plus. From day one of the consultation I was really impressed with the knowledge and experience of Brian who attended our house for the initial design and quote. He quickly assessed the fireplace and showed us some options that fit our budget and requirements. The pictures that we chose the remodel from looked great. Note, when the job was done the finished product was way beyond our initial expectations. The pictures did not do justice for the material and craftsmanship. The job was booked and completed very quickly. From the initial quote to the finished date took about 9 days! The job was broken down into different days for each trade to come in and do their piece. Each group was professional, friendly and cleaned up the area thoroughly. Having dealt with quite a few trades and renovations in the past I would say that they ranked as the best group I have dealt with from start to finish. I could not be happier and would highly recommend the company!

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you for your excellent review and high rating. It is customers like you that make it a pleasure to be in this business. We will continue to be there for you whenever you need us and we would like to personally welcome you to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
Private User reviews Brampton, ON
9/10

Gas stove

I had went to a few other companies first and no one has any stoves to sell me , lead time was 4 months. Then went to Cozy Comfort there lead time was 2 to 4 weeks ! The institution went well , staff very knowledgeable and answer all questions. All very professional. Would recommend them to anyone looking for a gas stove or service.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you so much for the review. I appreciate giving us the opportunity to be your HVAC and fireplace contractor of your home. Please feel free to contact us for any other HVAC needs.
Thanks

President
Brian Kar

Private User
Private User
3 reviews Toronto, ON
10/10

New Furnace

My furnace conked out on one of the coldest days of the year during dinner time. I called Cozy Comfort Plus and left a message with the answering service and within 10 minutes, Mory from Cozy Comfort Plus called and was at my home within an hour after his hard day of work ended. Mory was able to get the heat going, but knowing that my furnace was already 14 years old, and worried it wouldn’t make it through the winter, that evening I decided to get a new furnace. Mory was able to make the necessary arrangements for a new furnace and the next morning two installers by the names of Amir and Arsi showed up at the scheduled time in the morning and worked non-stop for 7 hours. They were very pleasant, so easy to talk to and very kind and professional. I am thinking of getting a new A/C this summer and would love to have the same installers back! I have been dealing with Cozy Comfort Plus for about 5 years, and were always there when I needed them. I want to thank Mory, Amir,and Arsi for their jobs well done. Cozy Comfort Plus has a great team working for them!

Approximate cost of services:
$5,700.00
Was this review helpful?
Company Response

Thank you for your excellent review and high rating. We always do our best to accommodate our customers in a timely fashion and we especially take no heat calls in the winter and no cooling calls in the summer very seriously. It was a pleasure doing business with you throughout the whole process and feel free to ask for Amir and Arsi as your installers when you are ready for your new Air Conditioner. We are honored to have you as a customer of Cozy Comfort Plus and it is our pleasure to welcome you to the Cozy Comfort VIP club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Lpas3000
Lpas3000
2 reviews Toronto, ON
10/10

Excellent customer service!

Brain was excellent in providing us with information about gas fireplaces, he was quick to respond to my calls, and provided good advice. The installers were great as well, they worked quickly and were vhelpful in answering my questions.

Approximate cost of services:
$5,500.00
Was this review helpful?
Company Response

Thank you for your great review and high rating. We are honoured to have you as a customer of Cozy Comfort Plus and we would like to personally welcome you to the Cozy Comfort VIP club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Steve M
Steve M
0 reviews Toronto, ON
10/10

Napoleon Fireplace Installation

We contacted Cozy Comfort Plus to purchase a fireplace to finish off a family room renovation to our house. Brian visited our home, went through options that were available and put together a proposal that was reasonable and significantly better than others we had received.

Installation was within 2 weeks. The team of Anita, Hamid and Farid were excellent in completing the installation and very professional in their approach. The installation was perfect.

Cozy Comfort Plus was great to deal with and delivered on all of their promises. Definitely a five star service!

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you for your excellent review and empowering words to the company end staff at Cozy Comfort Plus. It was a pleasure working with you throughout the whole process and we are honored to have you as a loyal customer of Cozy Comfort Plus. Welcome to the Cozy Comfort VIP club.
Yours Truly,
Brian Kar
President

Private User
Private User
0 reviews Toronto, ON
10/10

Furnace and service review

We’ve been using Cozy Comfort for 15 years because there is no reason to switch, it’s impossible to get better service. Every year they service our furnace, and they always do a great job.
In mid December it was time to replace our aging furnace, and they discussed all of the options, mentioned available rebates, and were able to order it and install it within a week! They were super professional, did a great job with the installation, cleaned any mess, and tested it to make sure it worked.
They also took the time to follow up with me to make sure that I was happy with their service.
Like I said, no reason to shop elsewhere.
I highly recommend Cozy Comfort Plus!!

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Thank you for your excellent review and high rating.. It is customers like you that make it a pleasure to be in the business that we are in. We are honored to have you as a loyal customer of Cozy Comfort Plus and we will continue to be there for you whenever you need us. Welcome to the Cozy Comfort VIP club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Al
Al
1 review Toronto, ON
1/10

Don't Expect A Response If They Can’t Make Money

They are quick to respond when they can get money from you, other than that forget it! They came to replace a part that was under warranty then charged a $1000 administration fee and $100 for picking up the part. The technician rushed my Mother into paying right way. Now no one will return my calls or emails to explain why she paid $1200+ for an under warranty repair!

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

I have investigated this and and the $1000 was no administration fee it was the labor to install the new heat exchanger. Your warranty clearly states your covered under parts not under labor and the $100 dollar fee was for a rush delivery of the part. This initially was an emergency no heat call which we take very seriously especially when it is freezing outside and there are elderly people involved.. The cost was clearly stated to your mother which she confirmed and agreed to before my technician went to go pick up the new heat exchanger. Feel free ro call me at the office for a chat.
Yours Truly,
Brian Kar
President

Arno Sigrist from North York
Arno Sigrist from North York
1 review North York, ON
10/10

Mr. Arno Sigrist arno.s@sympatico.ca 416-891-1102

The workers did a very neat and clean job, in the expected time,
Thank you,
Arno Sigrist

Approximate cost of services:
$4,656.00
Was this review helpful?
Company Response

It is our pleasure to have you as our client. Thank you for supporting Cozy Comfort Plus
Regards
Management

Barry P from North York
Barry P from North York
6 reviews Toronto, ON
10/10

New Gas insert Fireplace

After several years of debating whether to get a gas insert fireplace in our living room, my wife and I decided to explore looking into getting one. We visited several showrooms in Toronto to educate ourselves on the various brands and what was best for our home. We ultimately decided on getting our gas fireplace from Cozy Comfort Plus because Brian painstakingly went through the pros and cons of the different brands and what would makes sense for us. He spent a very generous amount of time with us answering every last question, including double checking the dimensions of our living room to ensure we didn't get a unit with too many BTU which would turn the house into a sauna. ( I mention this point because other dealers were all too happy to install a much stronger unit because I had inquired about the possibility of a larger viewing area firebox, not realizing that to do that, invariably, a larger unit comes with more BTU, and this would actually decrease your enjoyment of the fireplace).In addition, Brian beat every other price quote we got for the unit we ultimately decided on (Valor G3.5) The installers were excellent and were finished in a few hours. They left the area as clean as when they came in. We could not rate Brian, and Cozy Comfort Plus high enough. If I could, I would give them 15 out of 10. We are really enjoying our new fireplace. It has been on practically every day. Thank you Brian, for making it so easy!!

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you so much for recommending us to everyone. It is so nice of you to rate us 10 out of 10. It's our pleasure to have you and your wife not only as a client but a friend. We are so happy that you are satisfied with our overall work.
We are here for you if you ever have any questions or needs
Happy Holidays
Brian Kar

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy Comfort Plus

Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington and Hamilton, Cozy Comfort Plus caters to Toronto and Toronto's greater home and business area since 1992.

Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace

Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled

Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / GEO Thermal )
- PTAC Incremental
- Portable
- Window

Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers

CATEGORIES
Heating & Air Conditioning, Fireplaces, and Fireplace Mantels
PRODUCTS
Gas, electric, wood Fireplace, AIR CONDITIONING, HEATING, TANKLESS WATER HEATER, HYDRONIC PRODUCTS, AIR CLEANING, OUT DOOR FIREPLACES, HUMIDIFICATION,THERMOSTATS, VENTILATION.
SERVICES
Installation of Air-conditioner cleaning, Furnace Cleaning, Gas Fireplaces, Boiler Cleaning, Fireplace Cleaning and Inspection, Tankless Water Heater Cleaning
BRANDS
Carrier, Lennox, Napoleon, valor, Regency, Montigo, Kingsman, Marquies, Payne,Aire-Flo, Goodman, Coleman, York, Mitsubishi, Noritz, Rinnai, Honeywell, WhiteRodgers, Goodman, Coleman.
STYLES
Designe products
SPECIALITIES
Wood fireplace Conversion to gas or electric or oil furnace to gas furnace,fireplaces,Central air conditioning.Wood, stone, tile Mantels. Oil or Electric to Gas conversion, Indoor Air Quality Testing, Installation and service of Indoor Air Quality equipment in both Residential and Commercial/Industrial market, and Supply Warranty Protection Plan
WEBSITE
https://cozycomfortplus.com/
YEAR ESTABLISHED
-1992
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheque, Cash, Visa and Master card.
LICENSES
TSSA Contractor License, G2, G3, refrigeration 313
MEMBERSHIPS
BBB+, HRAI, TSSA, WSIB, BNI,
LIABILITY INSURANCE
Yes
DIPLOMAS
Stationary Engineering, HVAC Diploma,
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$100
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year Ltd warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.