Shane in York Region

I moved into a house that had irrigation system installed by Submatic. They had been doing fall and spring service for me at $100 each time. The technician that came into do the blow-out gave vague instructions to my spouse that resulted in her shutting off the main valve instead of the sprinkler valve. When the technician left my spouse reopened the valve. When I came home I saw the flooded front yard from the tap that was left open by the technician and understood what had happened. I called Submatic and they said they will rectify the problem at no charge by reperforming the blow-out. However, weeks lager I got another bill for $100. I called reminded them about the discussion we had – they had no recollection of this. They took absolutely no responsibility for the lazy technician that did not want to take off his boots to come and do the job right. Also did not go by their word. This was a blessing in disguise; I looked up another company that was rated highly on Homestars. It cost $60 and the guy was a pleasure to deal with -- takes pride in this work and stands by it. Based on my experience, I would not recommend Submatic to anyone.

I used a family run established business in Richmond Hill in the past decided to switch because of an issue with the service that was not appropriately remediated. Did a bit more research this time and went with Eric. He is punctual does a good job and fixed a minor issue that would have gone unnoticed. I will use his services in the future and would definitely recommend him to my friends.

Compared to my prior experience with duct cleaning the recent work by Joe stands out. His did a thorough job with attention to detail, taking time to explain aspects of the job. You will not be disappointed he does a comprehensive job for one simple price - i.e. clean the furnace, filters, a/c coil, etc. He also has the right equipment for the job - large truck with powerful equipment. He has earned repeat business at our household.