Called John this morning, and then emailed him specs to an entry lockset that I had custom ordered from the US. He was able to diagnose the problem quickly, arrived within the hour and fixed the issue in about 10 mins. Thanks John!
- Company Response
In your case the lock cylinder was worn and required replacement. It was a good move on your part to have purchased a second, identical lockset from the manufacturer. Parts from the second lockset came in handy to repair the lockset that is on your front door. Glad to be able to diagnose and repair the problem for you. Thank you for choosing A Perfect Pick Locksmiths for your security needs.