Reviews

10/10

We had a really old lock on a basement entry door - key has long been lost! Nick was quick and friendly in replacing the lock and made recommendations around the most affordable alternative

Approximate cost of services:
$200.00
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Company Response

Thank you Tanya for the kind words! We appreciate your business!

0/10

Update: The flapper repair that Mike completed made the toilet run worse than it originally had. I asked that he come look at it and undo whatever he had done. He did not show up and made a flimsy excuse. It's very evident that the warranty and general service here is fraudulent. Be wary - I would never use this company again. ------ Original post: I had one toilet that was clogged, a second that was slow to flush so needed to be cleared proactively. Mike was very professional, clean and efficient. They were able to provide service in my condo downtown within a couple hours of being called. In terms of why I would not recommend them again, my understanding is that the price was rather steep - $240+tax for a toilet snaking. In addition, I asked Mike to take a look at the flapper of the toilet, which was not closing properly, meaning the toilet continued to run after being flushed. Mike was not successful in repairing that - the next day the issue was back.

Approximate cost of services:
$475.00
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Company Response

Hello Tanya,

We are sorry to hear about your experience. Our goal is to provide excellent customer service because we value all our customers and their feedback. Please contact us via email (info@drainrooterplumbing.ca), we would like to make this a positive experience for you.

Thank you,
DrainRooter Plumbing Team

10/10

My Whirlpool SlimTwin washer was broken- would not drain. Atiar was here within a hour of being called and had the machine fixed within 20 minutes for a very reasonable price. I am located in downtown Toronto, but that was not a problem for him. He is fast and professional - highly recommended.

Approximate cost of services:
$210.00
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10/10

I live in the Trinity Bellwoods area of Toronto - ordered a bed frame from the Liberty village Structube and had it delivered 5 days after order. The delivery went smoothly and the customer service was great.

Approximate cost of services:
$1,800.00
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10/10

I was referred to Jerry by a friend - his quote for carpet removal and engineered hardwood floor installation in my condo was almost too good to be true - especially after some of the other quotes I had received. I went to meet him in person to make sure I was comfortable and was surprised at how kind and professional Jerry was. I am a first-time home owner and not entirely familiar with the home renovation process - Jerry took the time to walk me through the details. The work at the end of the day was perfect. Jerry's team was fast and efficient, and when they left the place was spotless. He worked well with the superintendent in my building and I was able to go to work uninterrupted. It's been a few months now and the floors still look phenomenal!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your business Tanya.