Kerry in North york

My first experience with Woodchuck flooring was over the phone. I called and asked if I could get an estimate for hardwood flooring on the second storey of our condo/townhouse. The reply I got was: "I wouldn't feel right giving you an estimate without seeing the job first". All of the other flooring places that I phoned gave me very rough estimates over the phone but after having Woodchuck come in to measure the job, I realized that I was giving the wrong square footage in the first place. All of the previous estimates were off because Woodchuck was the first people who actually came to my house. We went into the store on a Saturday morning, and were pleasantly surprised. The showroom is beautiful. We Mike approached us, and was able accommodate our tight timeline (we wanted to have the wood installed before we moved the following week). He came in to measure on the Monday, and gave us his recommendation as to what type of product we could install. We originally decided on a product by Kendall but after talking with Mike about another type of wood, he called the distributor and found out that they had a sale on an identical product, so we got the less expensive but better quality product (Vintage Engineered hardwood flooring). Installation day rolled around and Joe the installer showed up on time, was very polite, knowledgeable and precise. Since we live in a condo/townhouse, he had to make several trips in order to bring all of the materials and tools upstairs. He never complained about that once! He worked through the entire day without breaking for lunch. He was efficient and very clean. At the end of day one, he had 75% of the job complete, he removed all the garbage and vacuumed up. On day 2, he came back early (on time again) to finish up. I was very pleased with the quality of work. About a week later, Joe and Dave came back to install the final pieces of wood that covered the gap between the newly installed wood and existing railing's footing. They were friendly and quick, but did a great job. I would recommend Woodchuck Flooring to anyone who is looking to have hardwood installed; they really know their products and their installers are fantastic. We just love our new floors!