Our hot tub started malfunctioning in the middle of the night - very loud and lights flashing. In light of day I started searching and phoning for hot tub repairmen. Having a bad experience with repair previously and a bit skeptical on good (possibly fake) reviews these days, the process was daunting. I called and left messages for a few. Jonathon at JRD had not only good reviews but I liked that they were specific. He was quick to respond and talking to him gave me further assurance that he was the one I should go with. He was here even before I got return calls from some. He did not disappoint! He kept me informed every step of the way and validated my concern for keeping costs down. It was an older tub with no local supplier of parts so Jonathon phoned the manufacturer in the US and found a supplier in Ontario. The part was ordered for half the price. Prior to ordering the part Jonathon did further research and performed additional diagnostic to give further assurance that the Part being ordered (the Controller) was in fact the problem. He worked with us late one night (FaceTime) to bypass the damaged Controller and ensure our hot tub water stayed heated in freezing temperatures until the new Controller could be installed. His service cost was extremely fair given the time (including off hours) he put into this repair. Honestly, I rarely write reviews. They take time. This one derserved the time. If you need an extremely qualified, honest, hard working, reliable hot tub repairman, that will fully guarantee his work, look no further!
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- Company Response
I'm glad I could help you Lorrie and put your mind at ease. Thank you for the kind words