I guess the bottom line is that we had in home service warranty but we brought in a TV for repair because we thought it would be quicker to repair. Small thin line appeared on far left of tv and slowly works its way up and then slowly slightly widened. TransGlobal inspected TV and confirmed no damage to TV when brought in. My husband called to follow up and they said screen is broken and would have to be replaced. When questioned, they would not elaborate. Further follow-up, they said still being reviewed. Followed up again and oh, now appears to be damaged due to neglect or something on our part. Huh!!! Simply can not believe this warranty service. TV very protected on high dresser in Master Bedroom. No discussion possible with TransGlobal. Option bluntly put Pick up TV or Pay. When questioned, was hung up on. For the record, would say I was patient, kind and calm but did challenge.
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- Company Response
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