They called it a lennox but it was not. it was a Ducane. When I called lennox to see if it was a Lennox Paul told me no that it was a Lennox industrey Product. And that it was made in a differnt plant then Lennox is made. Paul also said why would Lennox advetise Lennox and then call it Ducane. I should Know better the price was too good to be true. Just think before you buy from this company. They will say anything to get your money
- Approximate cost of services:
- $0.00
- Company Response
Branding and private labelling is very confusing to consumers, and we, as a full line dealer try very hard to explain to people the many labels manufacturers sell under. Not only do we tell people that Lennox make under the labels of Ducane, Armstrong & Aire Ease....ALL of which are displayed on the Lennox International website. We also help people navigate the Lennox web site to help them see for themselves. I think your statement is very unfair considering you didn’t mention once that the installation was poor and/or our customer service was unprofessional in any way. You only focused on the name issue. Pay attention to advertising by other reputable companies, you will see they call it the Ducane by Lennox OR Aire Ease by Lennox. So, we are not that different. Please don’t try to ruin our 40 year history of 1st class installations and wide selection of products with your negative spin on the situation. Also, the reason you got a low price is because we are not greedy and don’t rob you of your hard earned money, not because the product is inferior. Our 40 year history in this business is based largely on referrals from happy customers. I am truly sorry you are not one of them. Just know you got an excellent installation, performed by licensed technicians whom we employ and back with our HRAI & TSSA membership. We certainly DO NOT "say anything to get your money" sir customers tell us daily how honest and helpful we are compared to the rest....we fulfilled our commitment to you 100% from start to finish.