Simon in Leduc

This past May we hired a company called Hickory Dickory Decks to build our deck. The cost was nearly $10 000 for a relatively small deck, but it was a cost we were willing to pay knowing that this was a large company with many franchises and therefore we would be guaranteed that we would receive a quality product and quality service. Well, this did not turn out to be the case. Everything that we were trying to avoid with some random contractor is what we received. It took nearly 2 months for our deck to be completed from start to finish. In this two month period dozens of phone calls had to be made to head office to even get the job done. In the end, when the job was finally 'complete' the quality is far from what we paid for: large gaps between some boards, the trim boards not even being close to meeting up in the corners, screw holes that have no screws, cracks in a couple boards, etc. Due to the conflict with the contractor over the delays and work, we were met with verbal abuse and threats. When we complained about contract items not being met, extra charges for items, and double-charges for dump fees; we were told "well take me to small claims court". The company owner would not step in to resolve the issues; claimed that "he's not responsible for the behaviour of franchise owners"