I purchased a new vinyl deck from Hickory Dickory Decks in 2018. This was an American product that was being discontinued in Canada. In 2021 we started to notice blotches on the deck, followed by fading in only certain parts of the deck. We filed a claim with the manufacturer only to have them reject that claim, saying that it was just natural fading (which wasn't the case since natural fading would have been across the entire deck). I contacted Hickory Dickory Decks to see what could be done. Our local franchise was changing hands and this is where the new owners come in. I cant say enough about them. They went to bat for us with the manufacturer and were able to secure some money from them. But it doesn't stop there. The amount of money provided by the manufacturer didn't cover the cost of replacing the deck. But these guys stepped up and stood behind their product. They replaced my entire deck without any cost to me and with a Canadian product which now has a 30 year warranty. I cant think of another company that has treated us this way. We have felt cared for. The owners heard our concerns and acted. If you are looking for a deck that is a quality product and is backed by ownership that stands behind their products and puts their customers first, look no further than Hickory Dickory Decks. You wont be disappointed.
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- Company Response
Thanks for taking the time and writing your review. We are glad everything got taken care of. Could you let us know what franchise location took care of you?
Hickory Dickory Decks Management.