Shoddy shipping packaging, company takes no responsibility
I purchased a ‘floor model’ LG dishwasher. I unwrapped it when it was ready for installation, and noticed a dent both at the side of the door and in the side of the tub - so much so that the bottom rack would not open. It was obviously damaged in transit. I called to have a replacement; I would pay the difference in price for a new model. I was told that I had been required to inspect it upon arrival. The shipping company did not offer to unwrap it; nor did I realize that I had only 48 hours to report damage. Canadian Appliance Source is taking no reponsibility for the the shoddy packaging of the appliance before it was shipped. It was not the original manufacturers box, but badly wrapped cardboard wrapped in packing tape. I have been offered no compensation whatsoever. The sales associate who originally took my order has not returned my phone call, even though he gave me his card and said I could contact him about.
- Approximate cost of services:
- $913.00
- Company Response
Thank you for taking the time to provide your review. I am sorry to hear that your dishwasher is damaged.
Our records indicate that you received the dishwasher on March 21, 2018 and notified us on April 23, 2018 that there was damage to the appliance. In this case, we would not offer any compensation as the appliance has been in your possession for more than a month.
Please note that your feedback regarding the lack of communication from your salesperson has been provided to his manager.
Regards,
CAS