Sam came to assess our dishwasher recently, which was not working. He did warn us of his service fee to do this, which we agreed to. He spent almost two hours trying to figure out what was wrong and fix it, but it proved to be a very challenging situation. Instead of replacing a part that he wasn't convinced would fix it, he decided to refer us to a colleague to get a second opinion. The amazing thing was, he didn't charge us anything for his time! I've never had a repair person not charge a fee for coming out, and when we insisted that we give him something for his time, he steadfastly refused. This is a repairman with honour, who feels strongly about his work - what a refreshing surprise! This is the second time we've used his service - they came to fix our fridge in the spring (done correctly and quickly.) I can highly recommend this company, and will use them again.
- Company Response
Thank you very much Hilary for taking the time to write a review for our work. It was a pleasure fixing your appliance. We appreciate the business of great client like you. Looking forward to serve you in the future. Best Regards, Sam Alexander.