I ordered one full face of firewood from Glenn. He dropped off the order one time and except for a few bad pieces overall the quality of the firewood was good. But when I stacked it it was at least 6 cubit feet short (the size of the rack in the photo is 5x6 feet, a bit smaller than one face). I called Glenn and shared the photo with him. After tolerating 20 minutes of him yelling and cursing on the phone he offered a refund for 2 cubit feet. I asked him to come and do his own measurements but he refused and more insults followed. Overall a pretty horrible customer service.