Monica from East York

I purchased a steel interior door and screen door, as well as a window in 2003. The company installed these items two months later than promised, and only because I pestered them with calls. I have had them come back three times to reseal the door as I still feel air leaks. The steel door is crooked in its frame, it no longer closes properly. The door sweep is bent. I had asked for a screen door with a keyed lock - didn't get one. The brass handset is already loose. The lock plate on the door is crooked. The caulking they used around the frame was done haphazardly and you can see the dirty fingerprints from the worker who did the sealing. My attached neighbor went to Home Depot, paid much less, and his system looks much nicer than mine. All in all, it was a major disappointment.