Reviews

8/10

Very helpful staff and they always go out of their way to show you a variety of options. This Home Depot also has great garden center and furniture too! Excellent!

Approximate cost of services:
$0.00
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10/10

Costco is one of the only companies left that provides a return policy that proves they believe in their products and customer service. Their employees are ALWAYS courteous and pleasant. I wish they would open more locations. Whatever I buy, I look to Costco first before going elsewhere!

Approximate cost of services:
$1,000.00
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0/10

They sell you junk and won't return anything. I bought a $3500 refrigerator that has not worked properly since the first day I got it. I called them right away and they have been giving me the run around ever since. Its been 3 weeks and I still have this refrigerator in my kitchen that sounds like a lawnmower. They tell me to call the manufacturer and deal with them. STAY AWAY - they take your money and run. I feel like I was robbed. I will be doing everything in my power to expose this shady business. Don't be fooled by lower prices - their appliances are all junk that's why they are cheap. UPDATE: Here is a quote from the Better Business Bureau's website (I wish I would have read it before trusting Canadian Appliance Source) "BBB files indicate a pattern of complaints for this business. Consumers have advised our office that they have received damaged and/or non-functioning appliances from the business. However, the business will not exchange or refund items and instead states that it is the manufacturer's issue. In addition, any exchange that does occur is accompanied by a $25% restocking fee."! Check out their website where MANY complaints are documented: http://www.bbb.org/kitchener/business-reviews/appliances-major-dealers/canadian-appliance-source-in-north-york-on-1179606/complaints

Approximate cost of services:
$3,500.00
2 of 2 people found this review helpful.
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Company Response

Canadian Appliance Source sells with a wide range of appliances, all factory sealed, and all appliances we sell come with a full one year manufacturers warranty on the products. Any issue with the appliance will be addressed with the manufacturer. They will send out one of their licensed technicians, and should the product be deemed defective, a replacement will be issued. If you require any assistance with arranging a service call, please feel free to contact us at cs@canadianappliancesource.ca, and we will try to make it right.

Katelyn
CAS Relations Team