Mike in Scarborough

It all started with Cy visiting my place for an in-home consultation. First, he took at look at the area where my furnace was situated. As my basement was fully finished (by the previous owner) and my furance enclosed in a small room, there was not a lot of space to reconfigure or move things around, as my current furnace was relatively small as it is (even though it was 40 years old). Cy judged the size of my house vs. the necessary size/power of the furnace and AC, and was straightfoward and honest with me on what size I actually required, and when I asked whether it would be worth going to the next model of A/C, rather than trying to upsell me he was very forthcoming in saying that it wouldn't be a wise investment in moving to the next level (i.e. it was a waste of money) I had asked a lot of questions and Cy was able to answer them all for me. The pricing was very fair, and compared favourably to their competition. I ended up going with the American Standard Freedom 95 two stage modulating and the Allegiance 15 A/C, along with the Desert Spring humidifier. I decided to go with a standard 1 inch filter as it looked like a tight fit and some duct work to be redone if I went with an Accuclean (I may consider changing this later though) The morning of the install, the 2 technicians (whom already I had met during a visit courtesy of Cy and George earlier in the week to help me free of charge to locate and fix a leak) arrived in the morning before 10am. They quickly set up plastic sheets to protect my flooring, and were at work immediately on removing my old HVAC system. This included vacuuming of the area of my old furnace once it was removed before starting the new install. They were able to determine with relative ease the best location outdoors to drill holes for the fresh air intake pipes, only having to make one small hole in my drywall in my kitchen to view what was up above the ceiling drywall (which they covered nicely with a small metal vent cover). Everything went very smoothly with the installation itself. A 3rd technician arrived after dinner to do all the electrical work and thermostat installation. Overall they were there for close to 10 hours, and worked hard throughout. There was a slight mixup in badging with my A/C (was badged as a 13 instead of a 15), so George, the main technical lead at Spring home, rushed over to sort this out (by checking the compressor model to verify it was in fact a 15). I was impressed by the way this was handled. He also checked on his technicians and was pleased with the work that had been done so far. After everything was done the place was left spotless, and the electrical technician briefly described the working of the thermostat system, which was helpful. I must say, the job the 3 technicians did was one of the best, most professional jobs I've ever encountered. I could tell these 3 had a lot of experience doing what they did. And this was with very little space to work with due to the finished basement. Everything from the sales process with Cy, to the finished product went very well. They've also promised to visit me closer to winter to test and recalibrate (if necessary) my furnace for optimal function. Thanks again Spring Home!