We installed windows and doors throughout our home using Rusco. When we started to have some problems with the windows we contacted the owner for his assistance. Three weeks and many telephone calls and emails later, we are still waiting for some help. I can't believe that he refuses to get back to us after spending over $30,000! Footnote: After putting this review up, Israel (the owner) finally got back to us. Washing his hands of the problem and telling us to contact the manufacturer. Rusco did do a good job installing the windows, however, the courtesy of a more prompt response (less than 3 weeks) when we had problems would have made for a better experience overall.
- Approximate cost of services:
- $32,000.00
- Company Response
Hi Bob. You indeed spent over thirty thousand Dollars with us over a long period, not to mention additional work we had done on your previous house. It shows that you appreciate quality in product and workmanship; otherwise you wouldn’t have used our services to that extent.
To the specifics – windows you refer to were made by Magic Window, an excellent product, but are serviced by them only. It was made clear to Joanne upon purchase, and were subsequently serviced by them. You got Magic Window contact information and product reference, so all you had to do was to call them where they would gladly assist. Too bad you didn’t go that route.
Further, if Joanne has the urge to scream at somebody she can practice it on you or the family dog, but please leave me out of it.
