We were looking to replace some old windows in our house which is approximately 45 years old. We had already replaced two large windows which have wood frame exteriors. In order to match the new windows with the two we had already replaced we had several companies come and give us estimates to install new windows and clad the two others so that they would all match when we were done. We made it VERY CLEAR to all the companies that we needed all the windows to match or we would have to take our buisiness elsewhere. The salesperson from All Weather Windows told us that the installer (who was subcontracted by All Weather Windows to do the istallation) could do the cladding on the side and we were assured from both the salesperson and the installer himself that the job could be done at the same time as the installation. Like a fool, I didn't get that promise in writing. What happened when the installer showed up with my new windows? You guessed it, he says and I quote " I'm sorry, I can't clad your old windows because my machine won't bend the metal small enough for all the bends in your windows, I guess I should have looked closer." So now I'm stuck with windows that don't match. The moral of this story is as old as renovations themselves, get EVERTHING in writing, down to the smallest detail. If they won't put it in writing there is a reason. Go do buisiness with someone else. One other thing about the contract that you will sign with All Weather Windows. They will ask for your credit card number so that if you don't pay your bill they will just charge it to your credit card. Witholding part of the payment until you are satisfied is the only recourse you have if you are not sastisfied with All Weather Windows products or installation. If you are ultimately not happy with your All Weather Windows experience it doesn't matter, THEY STILL HAVE YOUR MONEY!!!! As the manager at All Weather Windows told me, " there is really nothing I can do for you, and you will be part of the 2%-5% of people who aren't happy with us."
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- If they can't do the job then they should just come right out and say so. That way I could find someone who could actually do what they say, and it would save me the time of having to write bad reviews for them.
- Any advice to offer fellow homeowners facing a similar project?
- Get EVERYTHING in writing, down to the smallest detail. If they won't put it down on paper or if they tell you that you don't need to write it down then be very suspect of their motives.
- Company Response
Jeff I am sorry that you were frustrated by cladding limitations. I am sure you can understand that some profiles are just to intricate and small to wrap wih metal. We shoudl have recognized this immediately and advised you. This was certainly not an attempt to mislead you but a training issue. If we charged you for any cladding work that was not performed I am sure we have refunded this to you. If there are any other concerns please contact me directly and we will be utilizing your review in future training sessions as we constantly strive for ongoing improvement.
Trevor Derewlanka
National Renovations Sales Manager
All Weather Windows