Reviews

10/10

We needed our old electric range removed from the wall and our new one installed. Canadian Appliance refused to even try to pull our range out. ASAP came within 20 mins, and quickly and professionally removed our old range without damaging the countertop and installed our new range with perfect leveling. Great and prompt service - would highly recommend.

Approximate cost of services:
$150.00
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Company Response

Thank you so much for sharing your experience with us

10/10

This is a late entry, but we had issues with frozen pipes in our home after being on vacation in December. We knew exactly where the problem was but were unsuccessful in being able to de-ice a specific area. I had tried insulating myself last winter, but obviously didn't work. Manos came out on a Saturday morning, quickly identified the problem, got our pipes working again, and insulated the area to where not only did our pipes not freeze again this winter; our kitchen became way warmer! All this done in less than an hour and he charged us a very reasonable $100. Will always go to Manos for all my handyman needs. Thank you Manos!!!!

Approximate cost of services:
$100.00
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Company Response

thanks for you review

10/10

I was having significant difficulties with slow flow of my toilet, and I had tried plunging and a toilet auger without success. I phoned waterworks who sent Aaron, a very knowledgeable and professional technician. The service was prompt and he eventually cleared our toilet which was an old blockage from before we owned the home 17 feet into the main line. Aaron was knowledgeable, experienced and careful. The service provided was excellent, however, initially there was a slight disagreement on the invoice where I posted a review here describing this, however the Michael and Natasha were extremely prompt at calling me on a Sunday morning and clarifying the confusion. Specifically, they provide upfront pricing, but should additional services be needed if the initial plan is not feasible I was initially charged incrementally which added 50% to my bill. Mike called me immediately on a Sunday morning to clarify this was a mistake and he would fix it. I was extremely impressed with Mike and Natasha's professionalism with dealing with this, and they made it clear customer service is their top priority. After speaking with them on the phone, they quickly resolved the confusion, and I have kept my platinum protection plan with them for future service. For transparency - I should note I changed my review from a 6/10 to a 10/10 after they called and very quickly resolved the issue with billing. Although billing disagreements and confusion are standard in this industry (and considering most plumbing companies do try to take advantage of you, I assumed this was how waterworks operated as well), I would highly recommend them and would urge anyone with any confusion or disagreements to talk to Natasha and Mike directly who will make you satisfied. The service is prompt and top notch.

Approximate cost of services:
$900.00
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Company Response

Hi Vijay, thank you for the review,we appreciate it. We are always here to take care of our customer, as our customer is our priority. Mistake are sometimes made and we do correct them.Glad we were able to help with the repairs and correct the mistake that was made. We are a phone call away should you need us in the future. Thank you from Michael, Aaron, Natasha and The Waterworks Team.

10/10

we bought a victorian home and there was aluminum in all the decora... in fact we got the house cheaper due to this. Andrew and his team quickly and promptly pigtailed off all the aluminum and provided us with an esa certificate within 1 day. quick and straightforward and was able to fully insure house within a week of completing the job, would highly recommend.

Approximate cost of services:
$1,200.00
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10/10

we bought a house last august, which had been newly renovated, but had a terrible paint job. walls were all stained with fingerprints. matt did a great job with first choosing excellent high quality paint, and finished the entire house in 4 days as expected. one year later the walls are spotless thanks to arc painting. price was straightforward, and no hassle payment. would highly recommend.

Approximate cost of services:
$5,198.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Vijay, I really appreciate the recommendation! Good to hear the paint is performing well. Thanks again for your business.

10/10

Manos and his team did an amazing job building our deck. We had a concrete deck that was over 50 years old. He demolished our existing deck, and built a superb wooden deck in under 3 days. His team are fast, efficient, honest, and provide a high quality service. Price was transparent based on size and there was no hassle whatsoever. We are thrilled with our deck and highly recommend him. We now eat dinner daily outside. We have already contracted him to complete several other projects. He's hard to book but we are glad we waited for him to be free.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Very appreciaate you review thanks