Showed up on time. Good communication. Left everything neat. Will use their services in the future.
Thank you, Alex. We keep discipline in everything we do, thanks for noticing!
Looking forward to future cleanings!
Reliance installed a brand new furnace and AC unit early this spring. AC quit on July 18th so finally called it in on Monday the 25th. They arranged for an outside contractor to come take a look in the evening. Pretty good so far! Monday; the guy shows up late but apologizes, says he's extremely busy with the heat wave and he's falling behind, it's understandable. After 15 minutes declares that there's no Freon in the system puts nitrogen in to find the leak and promises to come back the next day to finish up. Tuesday: No show. At least he answers the phone. Apologizes again and promises to come on Wednesday. Wednesday. Finally shows up at 4:00pm (I took a full day off work btw to accommodate him) Charges the AC with Freon, fiddles around inside the furnace and declares the whole thing fixed. Says it might take a few hours for the temperature to normalize and leaves around 5:00pm. Thursday, Wake up at 6:00 am, Still over 30 inside the house with the AC and furnace fans blasting away and padding my hydro bill nicely. Text message to the contractor, his reply is; A new A coil is needed and they'll be in touch. So I call Reliance again and they are completely unaware of the whole situation (only have record of the original Monday appointment). All they can suggest is to make another appointment for Friday. P.S. After I left this review things finally come into motion (hence the revised score from 0 to 3 and review edit). Somehow we ended up with THREE appointments with THREE different crews trying to come over and fix the AC. I know that because three different guys called throughout the day trying to schedule a repair time slot with us. Luckily the first one in was able to fix the problem (a faulty A coil was replaced) so I cancelled the other two. I just wish it could've been done without all this BS.
This is very disappointing to hear, Alex and I would like to escalate this issue for review and follow up. Please contact me with details at rmassingham@reliancecomfort.com. Thank you. ~ Rich
Paul showed up on time, set up quickly, had time to answer questions and offer helpful suggestions on maintenance and upkeep of the heating/cooling system. Too bad I don't have the before and after pictures of the ducts. The difference is staggering. Will use the company again come springtime for more thorough aircondition/furnace cleaning.
Thank you Alex
