I purchased a kitchenaid appliance which was defective when delivered as well as missing the wireless meat probe which came with the appliance. I contacted the salesperson and was told that a service call would be placed - the outcome was that they were going to replace the glass cook surface where all the electronics would be reconnected. I was not happy with this solution and was told to contact Whirlpool myself as I would have a better chance of getting a replacement. After many phones calls to the company, I was able to obtain a full replacement which won't be delivered until January. However, I feel that I was left out to dry by CAS. I felt that they should stand by their products and it shouldn't be up to the customer to fight for what they have paid for - a fully functioning appliance right out the box. I will defintely not be dealing with CAS or even recommending them to anyone.
- Approximate cost of services:
- $3,200.00