Lynnette in Edmonton

Between the 2 of us, my husband and I have built 4 homes, including the one with Marcson Homes. Overall, we do like our home, but the workmanship was extremely poor: some of our light fixtures in a couple bathrooms were installed upside-down, while others were correct; some of the light switches were installed upside-down and when I asked about getting them corrected, I was told they couldn't do it. That was just the way they are now. So my husband switched them to the way they are supposed to be. Our ceramic tile in 2 of our bathrooms and in our front entrance is very uneven. There are a few "dead spots" under carpeted areas. They were able to fix the one in our bonus room... as it turned out, the entire board of plywood was not even screwed down. For the other areas where the plywood needs to be screwed, they said they would have to cut up the carpet to do it so we would have seams everywhere. There are huge cracks in the concrete all the way across the length and width of our garage. When I asked about this, he said that it was done that way on purpose. But no other house that we have ever built has been like that?? They installed a window well that was so big (way bigger than what the window needed, as if they had the wrong size, but installed it anyway), we had to cut it back as there was maybe a foot of space between the window well and where the fence needed to go on the property line. My husband had to fix this as well. There is a ground spike in our basement that should have been built into the wall, but instead it is sticking up out of the ground about 6 inches away from the wall. When we develop the basement, we will have to pull that wall out further to hide the spike. You can see many of the drywall seams on our great room ceiling. In a couple places, there is white in the corners where painting was poorly done and it makes me wonder if there are areas where there is only one coat of paint. Our great room floor is very squeeky and "cannot be fixed". They forgot our deck nailer. All of this to say, if there had been more care in building our home, it would have been fantastic. But it seems like they were very careless and sloppy. Now to make these little fixes, it would be a huge headache. Based on the trouble we have had, we are concerned that we would just make things worse if we were to get some of these fixed (ie. dead spots in floors, drywall seams, tile, etc). The majority of communication with Marcson has been terrible as well. It would take repeated phone calls and emails, and weeks for them to get back to us and figure things out. Thankfully they do have a different site supervisor now and a different person in the office taking the calls. Hopefully these will alleviate future problems for future customers.