My troubles started when my basement sump pump and back up pump stopped working due to a pipe failure resulting in a burnt out pump. Since rain was in the forecast I called around frantically for someone to fix the problem and after numerous calls Simi from Aviv Plumbing agreed to address the emergency situation after normal working hours. Simi arrived after an hour and worked to temporarily patch the problem until it could be addressed properly with a new pump. He was knowledgeable and courteous but most of all cared enough to take on an emergency situation even though it was late in the evening....for that I was grateful.
After the weekend I called Michael of Aviv who agreed to install a new sump pump and back up pump that day. By mid morning he and Simi arrived with parts in hand and proceeded to replace my sump pump system. Once the installation was completed we discovered the system was making a hammering noise after the sump pump turned itself off. Michael agreed to investigate the situation and get back to me with a solution. A week later Michael installed a new check valve which solved the problem at no additional cost to me.
Aviv is a company that is honest, takes pride in what it does, and operates with integrity. They have earned my business and loyalty by the way in which they have conducted themselves.