naghite1 in Kanata

Technician did not even know how to open appliance properly (opened dryer from the back only). Took over hour to evaluate a noise and did not properly put the dyer back together. i had to personally re-screw some screws and replace missing screws as well as turn back on water and fix washer (why was it touched at all??). Quote was for $200 plus $140 for a part, that actually costs $42 online in Canada. Suggested it would cost $200 dollars and another call to clean a fridge which MIGHT fix another issue with the fridge. In reality he had no clue why the fridge might be leaking. Calling this company was a total waste of time. Called another company who fixed both appliances for $250 all parts and time included, and he finished repairing both appliances in 35 minutes TOTAL TIME in house - identified both problems in seconds. Service man from Express Repair did not know what he was doing so i should not even have paid $60 + tax for the visit imho. Add in the fact he took screws and didn't even put it all back together before he left, and I definitely should not have paid the visit charge, as one would at least assume some level of competence in the job if you are paying money for their expertise. Sad experience, will never call again. Fortunately the experience it lead me to an excellent repair man in Ottawa that I will use again should I have any issues.