Richard in Toronto

Dryer heat was shutting off before clothes were dry. Called repairman who told me it was because of a blocked vent. He cleaned out the vent and charged me $220 plus tax. Seemed a little steep, but fine. I even tipped him because I was so happy to get a working dryer again. Except that he stayed only long enough to confirm that the heat was coming on (which it did in the first place) but after the left, it cut off again. I called the next day to tell the company that the dryer still wasn't working. Spoke to someone who told me the "manager" would call me right back. No call. I tried 3-4 more times over the next two days and got voicemail but couldn't leave a message because it was full. On the fourth day, called and spoke to the same person who told me the manager would call me back "within minutes". Still no call after FIVE days from these guys and no working dryer. I finally had to call a different company who found the actual problem, which was a bad gas valve coil - and charged me $200. Stay far away from Express Repair. They show up, do nothing helpful, take your money and then you can't get ahold of them. Incredibly unprofessional, bordering on criminal.