In short...Ivano at New Image Group is AMAZING! Don’t waste your time looking anywhere else. Just call him, you will NOT regret it. If you have the time to continue reading, a detailed review...after replacing our oversized sliding door in our kitchen, we were in need of a covering. I went to several bricks and mortar locations, including some big chains and some independents. There was little guidance or recommendation (i.e. here’s a book of a thousand choices and colours, let us know what you want...P.S. someone coming to measure and install costs hundreds more) , even some bad suggestions (i.e. vertical stacking blind as pointed out later by Ivano). I was left unimpressed and continued looking. I’ve always checked homestars in the past for work on my home, so I thought why not. Ivano had excellent reviews and many repeat customers. Being in sales myself, these are always good signs. I called Ivano, he answered right away. Briefly told him what I was looking for and he asked when HE could come to ME! He would bring samples, take measurements, make recommendations...how refreshing (I struggle with decisions and need guidance). With 2 small kids that can be a distraction and get in the way, things like this are never easy at home...uninterrupted time could only be after bedtime at 8:30pm. Ivano “no problem, I’ll be there on a weeknight of your choice after 8:30pm”. Wow. So far so good. Ivano showed up on time on the day we decided. Right away, you notice how friendly he is (matches exactly how he is on the phone). He brought samples, colours, took some measurements and he quickly made some recommendations based on colour, reliability (horizontal over vertical) and then proceeded to show me several pictures and videos of many different jobs and similar styles he had installed. Normally I like to keep shopping around, but with Ivano’s knowledge, personality and his overall approach, I made the decision on the spot (did I mention he installs everything himself? No subcontractors). I would look no further. Decision made! (And I don’t make decisions easily). We decided on a remote motorized blind for the large kitchen sliding door. When finalizing, he suggested we do the kitchen window in the same style for a match (not in a pushy way at all, just a helpful thought)...a few hundred more, but it was a brilliant suggestion. we finalized the order, he said it might be a couple weeks. The next week he called well in advance of the expected date saying everything was ready and asked if he could install the same or next day. Wow. everything was installed, we were happy. As great as Ivano, was...here us where he shined. We noticed the sliding door blind rubbing slightly on one side when lowered. I contacted Ivano late one night, he said he would come by the very next day to take a look! He came by, made an adjustment and everything was fine fir a short while. The issue persisted a few more times. I contacted Ivano a total of 3 times for the issue and every time he replied right away and came by the very next day. Ivano eventually came to the conclusion that the door frame was not totally straight which was causing the issue (issue with the house and definitely not an issue with anything Ivano did). Ivano’s response, “let me take the blind back to the manufacturer and have it trimmed on one side to eliminate this from ever happening again. Again, wow. Talk about going above and beyond for clients?! He brought back the blind, re-installed it, tested it several times and everything looked and worked perfectly. Having 2 small kids, I rarely get time to do much, so leaving reviews is not something I often do (it’s taken me a few months to find time to write this). But honestly, with how great Ivano is, I had to make the time as leaving a review was A) very well deserved by Ivano and B) hopefully helps future people like me that turn to homestars for guidance looking for window coverings. I would only call Ivano for any future needs and I would recommend him to anyone I know as the only option to consider. You can shop around, but honestly save your time and peace of mind and call Ivano and only Ivano...you won’t regret it.
- Company Response
Wow , thanks Brian for taking the time to write this awesome review , it was a pleasure meeting you and your family , stay in touch