Reviews

10/10

Royal York Roofing company was a pleasant company to work with from start to finish. The company replied the next day after my initial online request to schedule for an estimator to come by. The estimator showed up ahead of schedule and was able to explain different qualities of roofing and shingles options available to me, which is great. One great thing about the company was they can get multiple jobs done at once including attic insulation and replacement of kitchen/bathroom exhausted ducts. As with any other home renovation projects, the work always came with surprises such as the discontinued chosen colour shingle , additional of steel plate around the roof edge to cover the gap, lack of ventilation intakes, and number of plywoods that needed to be replaced. Each time Pavel from Royal York was able to clearly explained the situation to me and let me know the pro and con of each options for me to make the decision to proceed or not. The crew working on site showed up on time each day and worked efficiently and treated customers with respect, and clean up at end of each day. Although the job took 3 days to complete, the crew came back as promised a couple days later as promised to finish last minor remaining work. It is definitely a pleasure to work with a company that is transparent, keep communications open with customer, and deliver what is agreed or promised.

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Company Response

Hello

Thank you for leaving us such a nice review! We appreciate you taking the time to share your experience. Please let us know if we can ever be of assistance again.

All the best, Royal York Roofing.

10/10

The grout line in the shower is falling apart and we can smell the molds behind the shower tiles. After reviewing a few contractors and quotes, we have decided to go with P & P Renovations to redo the shower. Natanael, the owner, is one of first ones to reply to my inquiry for a quote. Natanael always respond to my emails inquiries withing reasonable time frame. The quotes given were clear and detail on the work that will be done. We worked with Mauricio who always arrived on time. Mauricio is very polite, soft spoken, and take pride on his work. The team make sure the path to the bathroom is covered with a thick layer of cloth which is appreciated. We can tell the material used in the shower are not cheap products and it is great knowing the shower is built the right way. As with any reno, there is always an unforeseen events. Initially, we want to keep the existing ceiling tiles to save cost. The tiles we have ordered from Natanel's suppliers were arrived a week late. As result, Natanael and Mauricio came work over the weekend to get the job done. This shows professionalism and dedication from the P & P Renovations. After a few months of shower usage, we notice there is a leak from the shower pipe in the basement. Natanael responded to my email within the same day and have Mauricio come back to take a look the very next day. The leak was fixed and Mauricio created an access block under the shower drain so any future leakage issue won't require any cut to dry wall ceiling anymore. Now you can no longer tells there was a water damage, which is great. This shows the P & P Renonvations cares and stands behind their warranty. In the end we were very happy with the shower. Thanks to Natanael and his crew.

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Company Response

Hello Tony:

Many thanks for your kind comments and for sharing your experience; nothing makes us happier than to hear we have helped our customers. As always, resolving your issue is our top priority. All the best, Natanael and his crew

10/10

This morning, I found out that my furnace stopped working. I call a few companies but AIRE MAX is the one that answered the call and will come within a few hours. Once Max arrived, a quick assessment is done to determine the cause of the failure. Max was polite and respectful and able to replace the failure ignitor within a couple hours. I have to say I am one happy customer. Thanks Max.

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Company Response

Thank you Dear customer for your words and hope you call us if you need any service or installation for heating&cooling equipment.

10/10

I am looking for good customer service, quality of work, and reasonable price when hiring a contractor. I have to say Royal Crown Aluminum meets all of my criteria and beyond. I called and visited many web sites for soffit/fascia/eavestroughs replacement. Royal Crown Aluminum is one of few companies that will answer the call and will come to the house to do the quote in a short period of time. Eni, the estimator, provided helpful tips and understood the urgency of issue; I received the quote just a few hours after Eni's visited. Eni was flexible and patient to work with our schedule for colour selection. The very next day we received a call about the colour we had chosen is in back order for 3 weeks. Eni was able to come by and brought a piece of board with colour closest match to the one we had chosen on the same day. The work started on the date as promised. We were impressed with quality, efficiency, and the professionalism of crew; the crew was courteous and answered all the questions I had. Even though I got a call about additional cost for Fascia board replacement, it was clearly explain to me why the cost is extra as shown on the estimate. The entire work was done in a day which is amazing. Royal Crown Aluminum treats customers with respect; a change of appointment or replacement of colour are all clearly communicate to us so there is no misunderstanding. In the end, we were quite pleased with the work and everyone we have contacted with in the company is quite please to deal with. We will definitely higly recommend the company to anyone else. Great job every one at Royal Crown, you set a standard of what the contractor should be.

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Company Response

Tony thank you for the amazing review!! It has been a pleasure for us to work with you and we are glad to hear that you are satisfied with the job that we did. We go above and beyond in order to ensure that the products installed on your home meet your expectations and preferences. We also treat all of our customers in the same way that we would treat our friends and family, hence this enables us to be thorough and on-point. In other words, we do not simply complete the requested work but we also work to develop relationships with our clients and are very appreciative of having you choose our company. Take care and have a great summer!

Evelina, Sales.