Reviews

10/10

We did a main floor gut and the work done by JH Kitchens was far superior to any other contractor we use. Their timeliness and precision resulted in a gorgeous kitchen. We have recommended them to many friends. David and Sandy were great to work with.

Approximate cost of services:
$30.00
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Company Response

Thank you for trusting us to create a beautiful new space.It was a pleasure working with you on this project. Thank you for sharing your own experience with everyone on Homestars! Should you need anything going forward JH Kitchen would be more than happy to help you. Enjoy your gorgeous Kitchen!

0/10

As part of a renovation, Window City replaced windows and sliding patio doors in August, 2020. First, the quality of the install was substandard. The frames on BOTH patio doors AND a large window started bowing and the capping on another window was wider by 1/2" on one side than the other. The bowing issue was begrudgingly fixed by the installer but the capping was not because we gave an initial approval that it was ok as it was unnoticed. A day after the install, in the sunshine, we noticed a difference in the color of the door frame and the brickmould . We were asked by our contractor to wait to see if this was a humidity issue. It was not. We were offered a small amount of compensation or replacement. We opted replacement. When Window City sent the same installer to estimate the work, he told us we were wasting everyone's time as replacement would not fix the issue because this is how it is manufactured. The Rep on our project confirmed the same. We should have been informed from the start that there would be a color mismatch. We obviously would NEVER had chosen this supplier had we known! We are now trying to discuss other recourse options but to no avail. No one is answering our phone calls and we have left over 10 messages as well as trying to escalate our concern. Save yourself a headache and choose another window supplier.

Approximate cost of services:
$14,000.00
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Company Response

Hello,

We are extremely surprised to hear about your experience.

Please be advised that Window City only manufactures vinyl windows and doors. We don't do the installation.

Can you please provide your Name and the 6-digit serial number(can be found on the window panes) of the windows so we can look up in the file for more details. We would be more than happy to help you out with your concerns if we have more details about the products.

Feel free to reach me out at 905 265 9975 ext.128 or email me at info@windowcity.com

Best Regards,
Nupur

0/10

Hired Aquamaster to move plumbing for a bathroom reno. When the reno was done, I found that Juri had hooked up the hot water line to my toilet!!! As the bathroom had now been tiled over, the only way to access the plumbing was to cut a hole in my foyer ceiling. This hole stayed this way for over 6 months despite almost weekly followups. My only recourse was to go to court and it was only at this point, that Juri sent someone to fix the ceiling. I ended up paying for half of the job due to a secondary issue but the job was poorly done. When I requested a fix to the job, I was told the contractor was not available for another month as he had left the country. I ended up paying someone else to fix the job as I wanted no further dealings. I would NEVER recommend this company to anyone!

Approximate cost of services:
$1,500.00
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