Window City

Windows & Doors Installation & Service
5690 Steeles Avenue West Vaughan ON M9V
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HomeStars  >  Windows & Doors Installation & Service in Vaughan  >  Window City  >  2 shades of black on both patio doors and rude installer
c in Toronto
c in Toronto
2 reviews Mississauga, ON
0/10

2 shades of black on both patio doors and rude installer

As part of a renovation, Window City replaced windows and sliding patio doors in August, 2020. First, the quality of the install was substandard. The frames on BOTH patio doors AND a large window started bowing and the capping on another window was wider by 1/2" on one side than the other. The bowing issue was begrudgingly fixed by the installer but the capping was not because we gave an initial approval that it was ok as it was unnoticed.

A day after the install, in the sunshine, we noticed a difference in the color of the door frame and the brickmould . We were asked by our contractor to wait to see if this was a humidity issue. It was not. We were offered a small amount of compensation or replacement. We opted replacement. When Window City sent the same installer to estimate the work, he told us we were wasting everyone's time as replacement would not fix the issue because this is how it is manufactured. The Rep on our project confirmed the same. We should have been informed from the start that there would be a color mismatch. We obviously would NEVER had chosen this supplier had we known! We are now trying to discuss other recourse options but to no avail. No one is answering our phone calls and we have left over 10 messages as well as trying to escalate our concern. Save yourself a headache and choose another window supplier.

Approximate cost of services:
$14,000.00
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Company Response

Hello,

We are extremely surprised to hear about your experience.

Please be advised that Window City only manufactures vinyl windows and doors. We don't do the installation.

Can you please provide your Name and the 6-digit serial number(can be found on the window panes) of the windows so we can look up in the file for more details. We would be more than happy to help you out with your concerns if we have more details about the products.

Feel free to reach me out at 905 265 9975 ext.128 or email me at info@windowcity.com

Best Regards,
Nupur