Brock Doors & Windows Ltd. reviews (2820)

Hi there, Thank you for visiting us on our HomeStars page and relaying your feedback. We would like to apologize immensely for how your initial concern was addressed. That is highly unusual and not our standards of service. We are glad that following your phone call we were able to quickly rectify your concerns promptly, with thanks to your Service Technician, Kyle! It is great to hear that he was able to come up with a temporary solution to decrease or completely stop any leaking you're experiencing as a result of your roof. Our Reputation Manager would be interested in hearing your detailed feedback via email anytime at spotter@brockwindows.com, or via telephone at 905-791-2850 ext 208 between the hours of 9 a.m. - 5 p.m. Monday-Friday. All the best, Brock Doors & Windows Ltd.

Julia, thank you for reaching out to us through HomeStars. We understand you've had numerous conversations with our team in regards to your J trim and your homes siding, we did offer to return to fix this at a later date in which you have not yet accepted. Our team does not recall stating that it would in anyway jeopardize your projects integrity, but we'd like to apologize if anyone ever stated anything along those lines, as we can most definitely rectify your concerns. Your satisfaction as well as every other customers is extremely important to us, and we always wish to correct any concerns our customers may present. We would not perform work we believe would cause complications for you or any other customers as that is not our standards of service. Your project coordinator would be more than happy to speak with you, and you may reach her by telephone at 905-791-2850 ext 203, or by email at amiceli@brockwindows.com. Thank you for making our team aware of your concerns, Julia. This information has been given to our General Manager, Luc, for review. All the best, Brock Doors & Windows Ltd.

Sandy, Thank you for leaving your feedback with us on our HomeStars page & for choosing Brock Doors and Windows for your window replacement project. We are glad to hear you found our team to be great, we think the same of you! We are sorry, however, that you had some troubles getting in touch with your coordinator throughout your project. You are absolutely right, as we find ourselves growing on a daily basis, we are noticing the importance of growing our Brock team and we are doing exactly that. Stefan & Andrew will be pleased to hear of your satisfaction with their individual efforts, it is always great to hear that your new windows not only look great, but are performing as they should as well. Thank you so much, Sandy, for your honest feedback. It means a lot to our team, we hope to have the opportunity to work with you again soon. All the best, Brock Doors & Windows Ltd.

Hi Ida, thank you for connecting with us on our HomeStars page! We're so happy to hear that you're loving your new, beautiful windows and that everything from beginning to end went just as you hoped. Your recommendation means a lot to us, Thank you so much! All the best, Brock Doors & Windows Ltd.

Hi there BB_MY211, we appreciate the time you took out to visit our HomeStars page and leave us your feedback. Thank you for choosing Brock for your triplex's complete window replacement project, and for letting us know of your satisfaction with our overall customer service. We'd like to apologize for any troubles that occurred along the way, we do our best to avoid any hiccups but when they do occur we work together as a team to rectify them. We are glad to hear that you are overall very satisfied with your project, and if you have any questions or concerns going forward please do not hesitate to reach out to your Project Coordinator, or our Reputation Manager, Steavi. All the best, Brock Doors & Windows Ltd. spotter@brockwindows.com

Hi there, Thank you for leaving this feedback with us on our HomeStars page! We are very happy to hear you had a wonderful experience with Philip, your Sales Representative, as well as everyone else involved in ensuring your project went smoothly. We're glad also that the finish is everything you could've wanted. We hope to have the opportunity to work with you again into the future, please do not hesitate to reach out to us any time with any questions you may have. All the best, Brock Doors and Windows Ltd.

Lisa, Thank you for reviewing your experience with us on our HomeStars page! We always loving hearing of our customers pleasant encounters with our team members. Tony will be pleased to hear of how you found his services to be professional and informative. That is our goal with each and every customer we meet. It's very important to Brock in a whole to provide not only top of the line products, but education on the products we're providing for you, the consumer. We're glad you had the opportunity to take advantage of the new Green Ontario Fund, a wonderful initiative provided by the Government of Ontario- all thanks to Tonys' consideration. Thank you for the great feedback Lisa, it means a lot to not only Tony but every member of our team! All the best, Brock Doors & Windows Ltd.

Hello Private User, We'd like to apologize if you've experienced problems throughout the course of your second project with our company. Customer feedback is very important to us, whether positive or negative, and we take each matter presented to us with true importance. We would like to have the opportunity to discuss this with you at your earliest convenience, as your satisfaction is our priority. To better understand your concerns, we would like to ask that you reach out to our Reputation Manager, Steavi, either via telephone at 905-791-2850 ext 208, or via email at spotter@brockwindows.com - which ever best suits your schedule. We always wish to rectify customer complaints and get to the bottom of the matter at hand, and Steavi would like to assist in escalating your concerns but unfortunately cannot identify you if reviewed anonymously. Please feel free to reach her by email at anytime, or contact her via telephone between the hours of 9 a.m. to 5 p.m. Monday through Friday. Thank you for relaying your feedback, it is critical that this information be relayed to our staff & management to ensure this occurrence is dealt with and immediate preventative measures are taken. All the best, Steavi Potter Reputation Manager of Brock Doors & Windows Ltd.

Anita, Thank you for reaching out to us through our HomeStars page. Your feedback is greatly appreciated by our team! We're very pleased to hear of your satisfaction with your new Triple Glass windows as well as your Patio Door. Andrew, Diane, Amry & Adam will all be very happy to hear of your thanks for their services throughout your project. North Star Vinyl Windows & Doors is a very well known manufacturer in Canada for their highly efficient, game changing products & we're pleased you are noticing the quality. Your recommendation means the world to us, so thank you from our entire team for reaching out and giving us your lovely feedback.

Thank you for reaching out to us through our HomeStars page, it is to our understanding that you have been in communication with your Project Coordinator this morning regarding dates & times that worked best for you, as you wished to change your date from the 25th to something more suiting to your schedule. We would like to apologize if you've had trouble getting in contact with the office recently as that is not our standards of service, we agree that you should be receiving prompt phone calls back to your inquiries. If there is anything further you'd like to discuss, or have any questions or concerns; please feel free to reach out to Steavi at 905-791-2850 ext 208 or by email at spotter@brockwindows.com.