Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 24 Nov 2017

    New Front Entry Door

    We redid all our windows and doors over a period of two years. Stefan (our installer) did all the work with the help of his able assistants - first the huge bay windows in the living room and dining room, the upstairs windows, the family room sliding doors and rear windows, the back door and just yesterday, the front entry. His work is superb and he really cares what he is doing and is terrific to have around! Thank you, thank you, Stefan.

    Answer from pro:

    Thank you for connecting with us through our HomeStars page, we're so glad to hear that you had a wonderful experience with us over the course of two years, and we're very appreciative that we could be your window supplier of choice. Stefan will be very happy to hear of your satisfaction with his workmanship, all of us here at Brock would like to thank you for giving us the opportunity to work with you & your home. All the best, Brock Doors and Windows Ltd.

    Reply created 27 Nov 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 23 Nov 2017

    New door and hardware

    This is quite the worst company I have ever had the misfortune of dealing with. I had a new door installed in April and after a couple of months the hardware on the front started to look pitted and striated, so I called the sales person and he said he would forward it to someone to be taken care of. That was the last I heard from him and all my e-mails were ignored after that. Finally I spoke to someone who sent a young man to take pictures and he agreed there was corrosion on the hardware. That is the last I have heard again, in spite of e-mails and phone calls which have all been ignored. If this is the way they treat their customers, they should not be in business, I cannot believe the company is run this way. Never again!!!!

    Answer from pro:

    Hi there, Thank you for reaching out to us through our HomeStars page, private user. It is very dismaying to hear of the experience you feel you've had with our company thus far, but due to lack of information in regards to your name or project number I am unable to locate your file. I would appreciate if you can give our offices a call at 905-791-2850 ext 208, Steavi, our Reputation Manager would be happy to speak with you, and if you prefer email you can reach me at spotter@brockwindows.com. We appreciate all of our customers immensely, and only wish for positive outcomes. We look forward to hearing from you, All the best, Steavi from Brock Doors & Windows.

    Reply created 23 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2017

    Full house replacement windows and patio door

    Good Morning Brock: Just stopping in to say how pleased we are with our new Triple Glazed Krypton Infused Window Package. Thanks to Brian Vuckovic, your office management representative for his well versed explanation of the package which was very helpful in our decision making. Our contacts of meetings were 4 out of 7, and Brock Windows we choose for their expertise. We'd like to extend a special thank-you to Harry & Crew the contractors who worked non stop for 2 days. They replaced 15 windows and a patio door with a beautiful new look of built in blinds and wide sash mouldings in no time. There next task was a more challenging job, my husband was looking for reshaping of 2 large half moons at the front of our house. Harry & he discussed the change. Job done to perfection. Another project, we have Two Front Pillars that my husband had included in the project. Tops & bottoms made of concrete and the middle is made of wood. Harry & Crew recessed the wood in Sandlewood colour to match the new windows . Job well done!! Now with only 4 Small Windows to complete, please Hurry on back Harry & Crew as we're anxiously awaiting more of that Curb Appeal. Thanks to Brock Management, Harry and Crew for giving our home "New Curb Appeal.

    Answer from pro:

    Helen, thank you so much for your lovely feedback. We're very appreciative of your kind mentions and we will be sure to let everyone included in your comments know just how satisfied you are. We are so glad we could exceed your expectations, Helen. We hope to have the opportunity to work alongside you again into the future!

    Reply created 23 Nov 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 14 Nov 2017

    New Windows

    This is the third time we have ordered doors and windows from Brock. Obviously we are happy with the product. Stefan installed them on the first occasion, and we have asked for him on the more recent jobs. He is very experienced, hard-working, knowledgeable and conscientious. We love his work. He always puts the customer first.

    Answer from pro:

    Hi there, Thank you for your 10-star rating and wonderful comments! We're all happy to hear that everything went according to plan, and without a hitch. We appreciate the trust you've instilled in Stefan & his crew, we know he will be flattered and honoured to hear this. All the best, Brock Doors & Windows Ltd.

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2017

    Windows in Victoria Village

    Had windows and a patio door installed this week, the crew (Stefan, David, Andrew, and Luka) performed a professional installation, they went the extra mile (on a cold day) to make sure I was happy with the install, from what I can see you really need a motivated experienced installer if you want to keep or improve the aesthetics of your home inside and out, attention to detail is very important. The sales team (Adam Fox) and office team (Heidi) were good and tried to make sure things went well when I had a few concerns and changes before the install. The essence of any company is inspired form the top, this was evident when I had to speak to the Sales manager once (Kevin), his attitude was being mirrored down the line which is a key success in any organization.

    Answer from pro:

    Paul, what uplifting feedback. We're so glad to hear of your satisfaction! Your review has been sent onto everyone mentioned and we're sure it made their day all that much better! We're very appreciative of your comments, Paul. It is wonderful for us to hear of your complete and utter satisfaction. We wish you the best and hope that we can work with you again into the future. All the best, Brock Doors and Windows Ltd.

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Nov 2017

    Windows Replacement

    We have just had our windows replaced by Brock. They did an excellent job. Our sales representative, Philip was very knowledgeable in choosing the best windows for our house. He answered all of our questions and I did not feel pressured to buy from him. As for the installation job, Stefan and his crew were clean, efficient and professional. I would recommend Brock Windows.

    Answer from pro:

    Vincent, thank you for leaving your feedback for us on our HomeStars page. We're very appreciative of you kind comments regarding Philip, and your installation crew under Stefan. They will all be very happy to hear! All the best, Brock Doors & Windows Ltd.

    Reply created 13 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2017

    Windows and patio doors

    Professional sales rep, workers were clean and knowledgeable the office people very friendly and a pleasure to speak with the product amazing wife loves it and as it been said HAPPY WIFE HAPPY LIFE Thank you Brock

    Answer from pro:

    Erwin, thank you for relaying your feedback to us through HomeStars. We're glad you found everything from beginning to end to be seamless! That is always our goal. We appreciate your feedback and enthusiasm! All the best, Erwin. Brock Doors and Windows Ltd.

    Reply created 17 Nov 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 8 Nov 2017

    Bathroom & Sunroom Window Replacement

    Stefan and his crew were clean, efficient and detail oriented. We're very happy with the work and can tell that are house is more energy efficient already. Book your installation early, because these guys are booked solid for a couple of months.

    Answer from pro:

    Thank you for connecting with us on our HomeStars page. We're very appreciative of your kind comments regarding Stefan & his crew, they will be very happy to hear of your satisfaction, as are we. We're glad to hear that you're already noticing the increase in energy efficiency; as the weather gets colder, the more important that becomes! We're very appreciative of your feedback, please never hesitate to reach out to us again! All the best, Brock Doors & Windows Ltd.

    Reply created 12 Nov 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 8 Nov 2017

    Window replacements - full house

    DO NOT SIGN A CONTRACT WITH BROCK WINDOWS!! In June of 2017, we selected Brock Windows to service our windows. As of today Nov 8, 2017, we are still dealing with a fiasco of sloppy, poor customer service events. From our order getting lost, chasing an unresponsive customer rep and management lead to 3 attempts at window installations whereby we received wrong windows, cracked windows, windows not sized properly.

    Answer from pro:

    Private User, This is very troublesome for us to hear, your satisfaction is important to our entire team and we'd like to apologize for the inconveniences you have encountered. We would like to make this right by you, and would appreciate if you could give our Reputation Manager - Steavi a call, as she would like nothing more than to speak with you regarding this. You may do so by calling 905-791-2850 ext 208, or emailing spotter@brockwindows.com. Thank you.

    Reply created 8 Nov 2017
  • Review from Ray de Mello
    Rating: 0 out of 5
    Review left on 3 Nov 2017

    Windows & Doors

    If I could give a negative rating I would. We were looking to replace all our windows and doors on our new home. Went with Brock although they were more expensive than competitors. Big mistake. After 20 weeks, now told twice that the top of the line door we ordered is wrong size. Offered small discount on the door, but no date as to when it will be installed. In addition we were short shipped 2 windows but told that they will only be installed when the door gets installed. Have tried getting someone senior to call, but just get the run around. First told that person was in Italy then Ireland - guess luxury trips more important than their customers. Sales Rep Phil guaranteed we would have our doors by November and now asking us to be patient-- all I can say is fool me once, shame on you -- fool me twice, shame on me

    Answer from pro:

    Hi Ray, we would like to apologize for the experience you have had thus far. Your satisfaction is extremely important to us, and it is clear that we have failed your expectations; as well as our own. We are doing our best as a team to rectify your concerns. Our customers are our lifeline, and we can assure you that you are of immense importance to us. We understand that you have been in communication with Jim Weir, our Operations Manager and that he is working with you for a satisfactory resolution. Again, we are very sorry for the troubles you have encountered and openly accept fault for the delays in completion.

    Reply created 8 Nov 2017
Get in touch