Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Rd
    Rating: 5 out of 5
    Review left on 1 Nov 2017

    New door, side panel, and frame

    In the Spring of 2017 I thought abpout replacing my door. Due to their extensive advertising, it was the first place I decided to go. To be honest, the first time I went to the showroom I was overwhelmed with the selection and left. By July I decided to try again. Looking at their on-line catalogue I found exact door I wanted and returned to Brock where I saw the door I wanted. Arrangements were made, and BK soon came to look over my existing door and do some preliminaries. BK explained everything clearly and concisely. He even drew a sketch of the new door which really put the project in perspective. I was impressed so far but I did go through the process of getting several other quotes. This was a complete waste of time, and I quickly returned to Brock to sign the paperwork. I arrived early for my appointment and while there was assisted by another great member of the Brock team that gave me great advice on selecting the appropriate hardware. I would personally like to thank her because the door handle that she suggested was a perfect match for the style of door. Fast forward to last week and my door was ready for installation - it actually arrived four weeks ahead of schedule. The installer arrived on time with his partner. The installer had also been by in August to do the actual measurements for the frame, etc. Now I am certain that all of Brock's installers are the same, but this man was the epitome of the perfect tradesman. He was meticulous and a perfectionist. It was as if he was doing a project for his own home. By the time they left, it was as if I had a brand new house. I could go on and on about the excellent service from start to finish, but I will just conclude by saying that from the being to the end of the process Brock exceeded every possible expectation that I had. I would not hesitate to recommend Brock, and will surely use them again.

    Answer from pro:

    What a lovely, detailed review RD! We're so appreciative of the time you took out to write this and explain your experience from point A to point B. We're glad that you found your Sales Representative Bill as well as our Showroom Sales Associate, Tasha to be very helpful in your decision making process. It is also very lovely to hear of your satisfaction with your installer Kemar. Kemar is a very meticulous, kind & hard working individual who always goes above and beyond for our customers to ensure their complete happiness with their project. Your feedback is greatly appreciated by our team, and your recommendation means the absolute world. Thank you so much RD, we hope to have the opportunity to work with you again. All the best, Brock Doors & Windows Ltd.

    Reply created 2 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2017

    Window installation

    We had seven windows to replace in our home. We decided to go with Brock and are we ever happy we did so. From our first visit to their showroom to the installation we knew we were dealing with a first rate company. We must say that our installer Harry Cornejo and his crew were professional, courteous and tidy from start to finish. We highly recommend this company. Tim & Joan

    Answer from pro:

    Hi there Tim & Joan, thank you for choosing Brock for your seven window replacement project. We're all so glad to hear of your complete and utter satisfaction with your project, we always aim to provide each and every person we meet with first rate service and we're so happy to hear you felt you received exactly that. Your satisfaction is our satisfaction, thank you from our entire team for your recommendation. All the best, Brock Doors & Windows Ltd.

    Reply created 1 Nov 2017
  • Review from karenr riendeau
    Rating: 5 out of 5
    Review left on 26 Oct 2017

    windows

    We had three windows replaced by Brock Doors and Windows yesterday. I wouldn't hesitate to use their services in the future and would highly recommend them to anyone wanting to have new windows installed. Everyone we dealt with was professional and very friendly. The installers, Harry, Jorge and Francisco all deserve recognition for the great job they did. They arrived at the agreed upon time and were extremely quick and efficient in removing the old windows and installing the replacement windows. We were very impressed. They also washed the windows inside and out, swept up and took away all the debris. The sales rep, Rob, was very pleasant to deal with and we would ask for him again. After the job was finished, Heidi phoned from the office to make sure we were satisfied. Last but not least, the windows look perfect!

    Answer from pro:

    Hi Karen, thank you so much for reaching out to us with your lovely feedback. We're so glad to hear of your satisfaction with your project, we appreciate your recommendation and kind comments regarding everyone involved in ensuring your project went smoothly. Harry, Jorge, Francisco, Rob & Heidi will all be very grateful for your feedback as is everyone else here at Brock. We hope to have the opportunity to work alongside you again into the future, and hope you nejoy your new windows for a lifetime!

    Reply created 1 Nov 2017
  • Review from Fredy Carpio
    Rating: 5 out of 5
    Review left on 22 Oct 2017

    Windows

    First time using this company, a couple of misunderstandings but the company quickly resolved my issues. Stefan and David were great. They installed 2 windows quickly and efficiently, would definitely recommend them, will most likely be doing business with them in the future.

    Answer from pro:

    Fredy, thank you for choosing Brock for your window renovation project. We're sorry if you experienced any difficulties, but we certainly are happy to hear of your satisfaction with the resolutions given. Stefan & David will be very grateful of your feedback in regards to their hardworking & efficient demeanours and we know how appreciative they would be of your recommendation as well, as are we. Thank you for your feedback, Fredy!

    Reply created 23 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2017

    New Front Doors

    We just had our new doors put in and Stefan and his team did an amazing job. They were quick, efficient and installed exactly what we ordered. Definitely recommend Brock doors and windows!

    Answer from pro:

    Shantha, thank you for choosing Brock Doors & Windows for your recent door renovation project. We're very grateful of your comments in regards to Stefan & his crew. They are very hard workers, all with a common goal in mind. Thank you for your recommendation, Shantha!

    Reply created 23 Oct 2017
  • Review from Melisa Aydin
    Rating: 5 out of 5
    Review left on 19 Oct 2017

    Front Door Replacement

    After replacing all our windows and patio door sometime ago, the Brock crew replaced our front door today. The product was exactly what we ordered. Harry Cornejo and his team (Jorge and Francisco) did again their best for a top quality installation. We highly recommend Brock door and window products and Harry and his team for installation. Great job.

    Answer from pro:

    Melisa, thank you for choosing Brock for not only your full house window & patio door project, but for your entry door renovation as well. We're very appreciative of your loyalty to our company, and we cannot thank you enough. Your recommendation means the world to us, and thank you for relaying your feedback. We're all very pleased to hear that everything went so well, and that you're happy with the end result.

    Reply created 23 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2017

    Updated Windows

    We had our home windows replaced and everything was as communicated and expected. The install crew showed up on time, did great work and left the place clean. Overall, great work and I would certainly use Brock Windows again!

    Answer from pro:

    Jason, thank you for connecting with us through our HomeStars page and relaying your exceptional experience. We're all very pleased to hear of your satisfaction with your recent project and are glad that overall, everything went just as you had planned. Thank you for your lovely feedback Jason, it is appreciated by all.

    Reply created 23 Oct 2017
  • Review from David Lomax
    Rating: 1 out of 5
    Review left on 16 Oct 2017

    Front Door -- wrong colours, improperly fixed

    This was a terrible experience. The salesman did not want to honour the price we had been quoted over email. The installation happened outside of the 8-10 weeks we were promised. Despite our having carefully noted that the door and doorway should look exactly like the others in our complex, they got the colours wrong. They then took forever to "fix" the problem. When it was "fixed" all they did was cap off the wrong-colour elements with a featureless aluminum -- so that the whole thing still looks wrong. For clarity, I have included below four pictures. The first two show the door as "fixed." The wrong-colour trim on the external casing (and the bizarre blue caulking) have simply been covered over by an aluminum cap. The third photo shows a neighbour's door that we showed the salesman as reference -- note the attractive white trim in the external casing. The final photo shows what was first installed -- attractive trim in the external casing, but the wrong colour.

    Answer from pro:

    David, we're sorry if you felt let down by your experience with our company. You're right, there was an important point missed on your contract stating that the frame must be white like all others in your complex, as opposed to the blue we originally installed. Your wife had discussions with your Project Coordinator regarding this, and we honoured what you said and returned to rectify your concerns. In our opinion - the blue looks great, but we understand that was not what you were looking for. Also, when comparing your new, serviced door to your neighbours we feel your door looks absolutely beautiful and much sleeker with the aluminum capping. Your new capping will protect that area of your door from rotting out over time, and in our opinion, looks much cleaner than that of your neighbours door. If you have any further concerns with your project, please feel free to reach out to your Project Coordinator, Adriana for assistance @ 905-791-2850 ext 247 or amonsalve@brockwindows.com.

    Reply created 17 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2017

    New house project

    As a construction manager with 7 years Canadian experience, mostly in building residential luxury homes, I found these product the best in all aspects, economy, look, durability, after sale services, dealing with knowledgeable staff. I don't go after cheap products for my houses, but I do look for good products, but less expensive. North Star is the one. You don't have to be an expert to find out, just do shop around you'll see it yourself. BTW this house that I building now is my forth one using North Star products, after dealing with other "big names" Sassan

    Answer from pro:

    Sassan, thank you for reaching out to us via HomeStars to relay your experience with our company. We're very appreciative that someone with your knowledge and experience in building chose us based on the quality product and price. North Star Vinyl Windows is a very well known Canadian based company making some of the most energy efficient, top-of-the-line product. That is exactly why we use them as our manufacturer! Thank you again for your wonderful feedback, Sassan. We hope to work alongside you again into the future.

    Reply created 17 Oct 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 7 Oct 2017

    Window Replacement

    Saw my neighbour do their windows, and they were done very well. Got a quote from a nice gentleman named Jason, and he brought in his best workers Stefano and Andrew, who did excellent work. Would recommend to others this great service.

    Answer from pro:

    Hi there, thank you for connecting with our company after seeing your neighbours windows being done by us and for relaying your experience with us via HomeStars. We're pleased to hear that everything went seamlessly for you, and we will be sure to let Andrew, Stefan & Jason know just how happy you are with the end result. Thank you for your recommendation!

    Reply created 10 Oct 2017