Brock Doors & Windows Ltd.
Hi, Doc! We're all very happy to hear of your satisfaction with your recent project & are glad to hear the workmanship was superb. Thank you for your recommendation!
Reply created 10 Oct 2017Private User, we're sorry to hear of the troubles you've encountered as a result of our error. We'd like to formally apologize for the inconveniences you've experienced thus far, and we understand it is never in our best intentions to cause any nuisance to our customers. We can assure you that your storm door has already been reordered and your Project Coordinator will be giving you a call to get your Installation booked. Thank you for relaying your feedback to us, if you wish to speak with someone regarding this please feel free to give us a call at 1-800-449-3808 ext 208. Steavi would be happy to speak with you regarding your project. Regards, Brock Doors & Windows Ltd.
Reply created 10 Oct 2017Thank you for reaching out to us through our HomeStars page, we're all very appreciative of your mentions of Steve Morgan, your Sales Representative. Steve Morgan works very hard to ensure all of his clients happiness from start to completion of every project he has the opportunity to take part in, we know he'll appreciate hearing your comments. Thank you also for commending your Installer Steve, he is very particular in his work and he too always guarantee's that your satisfaction is met or exceeded. Thank you for your lovely feedback, we hope that in the future we will have the pleasure of working alongside you again. Your recommendation is greatly appreciated! All the best, Brock Doors and Windows Ltd.
Reply created 4 Oct 2017Saudade, thank you for reaching out to us through our HomeStars profile page. We're all so happy to hear of your experience with our company, and we're very appreciative of your feedback. It is lovely for us to hear that from start to finish you had a seamless home renovation process with us. We know you'll love your new North Star vinyl windows for a lifetime!
Reply created 3 Oct 2017David, we're sorry to hear you felt you had a less than favourable experience. The concrete the installers cut was the out of square forming of your pre-existing sill/foundation. An opening needs to be square, the bottom right hand corner was rounded and needed to be square for this to work. Our Operations Manager drove out to Toronto at 8 a.m. on 09/26/2017 to discuss this with you, and he states there are very minor adjustments that need to be made and that we will happily do so to rectify the situation. We're sorry the quality does not meet your standards, but we can assure you that we provide one of the best, most highly efficient products available on the market and are surely better than anything you will find in a Home Depot. Please feel free to contact your Installation Coordinator at your convenience for servicing, dmedeiros@brockwindows.com. Thank you for your feedback, David. We look forward to resolving your concerns to your satisfaction.
Reply created 2 Oct 2017Hi Mr. L, This is very dismaying for us to hear and we can guarantee that as a team we are proactively looking into this. Please feel free to give our Reputation Manager, Steavi a call at 905-791-2850 ext 208, she would be happy to discuss this with you at your earliest convenience. You may also reach her at spotter@brockwindows.com. Your satisfaction is very important to us, and if there is anything we can do to assist please do not hesitate to let us know. Thank you Mr. L.
Reply created 2 Oct 2017Thank you for visiting us on our HomeStars profile, and for choosing Brock Doors & Windows for your window replacement project. We're glad to hear that Tony, Stefan, David and Andrew conducted themselves professionally to ensure a high quality installation and that they cleaned up well after themselves. We're very appreciative of your feedback! Thank you.
Reply created 26 Sep 2017Judith, thank you for getting in touch with us on our HomeStars page. We can assure you that your concerns are progressively being addressed amongst our team, and we feel we've come to a satisfactory resolution. We will be visiting your home to replace and correct your concerns. Judith, we understand your frustration and where your disappointment stems from. We want to ensure you're completely satisfied with the results following your service appointment, and we will do our absolute best to guarantee this. Your project coordinator will be giving you a call to get you booked in for a service appointment. Thank you again for reaching out, your satisfaction is very important to us.
Reply created 27 Sep 2017Rob, thank you for visiting us on our HomeStars page & relaying your exceptional experience! We're all very glad to hear that Ken was able to help in the decision making stage of your project, and that he presented you with ideas he felt fit your homes requirements. Thank you for letting us know of your satisfaction, Rob, we hope to have the opportunity to work with you again!
Reply created 25 Sep 2017Dennis, thank you for reaching out to us on our HomeStars page. We're all very happy to hear of your satisfaction with your recent window replacement project. It's great to hear that the entire process for you was seamless. Thank you immensely for this lovely feedback, Dennis. We all appreciate your recommendation and we hope to work alongside you again!
Reply created 22 Sep 2017