Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    New window installation

    Brock did a great job from the quote, coming to see the project to the actual cut and installation. The gentleman were fast, courteous and friendly. Would use them again.

    Answer from pro:

    Hi David, Thank you for the 10-star feedback. We're very appreciative of your kind comments and we hope to join you on your next home improvement project. Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Great Experience All Around

    From our initial visit by Rick our sales person who understood our wishes, to the showroom to confirm that our choices met our expectation to the installation specialist, Brock Doors and Windows are now our go-to company.

    Answer from pro:

    Hi K & J, Thank you for contributing this feedback to our HomeStars listing. We're thrilled to hear of your exceptional experience with Rick. Our objective is to provide our clients with a thorough and informative experience that leaves them feeling rest assured about their home investment. We're incredibly happy to hear that we're now your go-to company of choice – that means a great deal to us. All the best, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Whole home window replacement

    I found the service from Brock Windows and Doors to be very professional from start to finish. My concerns and questions were answered promptly. I had a problem with one window and they took care of it immediately. Liked the transferrable warranty too.

    Answer from pro:

    Hi there, Thank you for the 10-star feedback! We're happy to hear you found our services to be professional from beginning to completion, and that any questions or concerns you had were promptly addressed and rectified. Our customers satisfaction is incredibly important to our team, we're happy it shone through during your home renovation journey. Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Sep 2021

    Great service and product

    We had new windows installed at our home. Our salesman, Rick, was excellent to deal with. He was prompt at responding and followed up with us during the process. The process was smooth from start to finish even during Covid. The installers were careful and respectful of our home and followed all safety protocols. We couldn’t be happier with our windows and the service we received.

    Answer from pro:

    Hi, Heather! Thank you for contributing this feedback on our HomeStars listing. We're happy to hear you had a great experience with your Sales Representative, Rick, and that the experience, even in these unprecedented times was smooth from beginning to completion. We appreciate your feedback, and we hope to work with you again on any future projects. Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from Michael Tomchick
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Great!

    We had a great experience with brock windows from initial contact right down to installation! We had all our windows and doors replaced in may 2021! Price was very reasonable! The showroom is beautiful with many great options and we’ve had no issues! Everything is so beautiful!

    Answer from pro:

    Hi, Michael! Thank you for entrusting us with your whole home window and door upgrade. We're happy to hear you had an exceptional visit to our showroom and that it did a great job of displaying the wide array of product options we have in store for our customers. We appreciate your feedback immensely. Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Replaced basement windows

    The whole interaction was quick, and easy. The windows are excellent, and the price was ideal. The installer worked quietly and efficiently. I am very pleased with this purchase. Cheers!

    Answer from pro:

    Hi, Doug! We're happy to hear that everything from consultation to completion went exceptionally well. Thank you for choosing Brock for your basement window upgrade. Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Amazing Install

    My patio door had a small opening we worried it would not fit. The installer was amazing and the install was flawless. The door is beautiful and the quality exceeded my expectations!! Thank you Brock!! I’ll be purchasing my windows next .

    Answer from pro:

    Hi, K! Thank you for choosing Brock for your recent patio door replacement project. We're happy to hear that your installation was a complete success and exceeded your initial expectations. We look forward to joining you on your next home renovation when the time comes! Kind regards, Brock Doors & Windows Ltd.

    Reply created 4 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Great Quality and even better customer service

    Our sales rep has always provided top notch service to my family, Brock Doors and Windows has delivered a stress-free experience. Everyone has their heart in it and shows everywhere. Keep up the good work! Angelica

    Answer from pro:

    Hi, Angelica! We're thrilled to hear that your home renovation was stress-free from beginning to completion. Our team members are motivated to provide each of our clients an exceptional experience, so it's wonderful to hear that our dedication shone through. Thank you, Brock Doors & Windows Ltd.

    Reply created 30 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Windows

    We have used Brock Windows twice now. We've had every window in the house except two and our Front Entry Door installed. Love their products and service is awesome! The installations went very smoothly and our installer and the gentlemen that did the final measure were very professional and great at their job. I would and already have recommended Brock to friends and family.

    Answer from pro:

    Hi, Deb! Thank you for choosing Brock for all your window replacement needs. We're happy to hear that you've had an exceptional experience time and time again, we appreciate your recommendation immensely. Kind regards, Brock Doors & Windows Ltd.

    Reply created 30 Sep 2021
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 23 Sep 2021

    Replacing Garage, basement and bathroom windows

    This is my 2nd time using Brock. My experience the first time was 100% satisfactory. This time there were too issues that takes more than 3 months and yet to be resolved. Bathroom window is be frosted but this was not done. This issue is still pending since June 16/21. Call Brock but have problem contacting them as they do not return calls. Have to email them to get a response. Also when they replaced my garage window, they cracked my window sill. Noticed it earlier but was too involved to tell them because of the frosted window for my bathroom.

    Answer from pro:

    Hi there, We appreciate the time you've taken to provide us with your honest and constructive feedback. We'd like to take this opportunity to look into your file further, so we can expedite the rectification process in which you've mentioned. Unfortunately, we're unable to look into your file with the name given on your review. Please feel free to send us an email through info@brockwindows.com, or give us a call toll-free at 1-800-449-3808. You may also connect with myself directly through the contact information below. We'd like to apologize for any delays and inconveniences you've experienced, it is incredibly important to us that when issues do arise, that we're able to quickly and effectively solve your concerns. Kind regards, Steavi Potter 1-800-449-3808 ext. 208 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 23 Sep 2021