Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from bigbrutus
    Rating: 5 out of 5
    Review left on 3 Jun 2017

    Front Entrance Door

    I previously Had windows installed by Brock doors and windows . the workman ship was above and beyond. so I requested the same installers for this project . the service and coordination was well managed. I would recommend Brock .the date and time was kept, the clean up after was excellent .

    Answer from pro:

    Bigbrutus, thank you for selecting our company not only once, but twice. Your loyalty to our company & our product is outstanding and greatly appreciated. We're pleased that everything from start to finish was executed exceptionally, thank you sincerely for this lovely feedback. We hope that in the future, we can work alongside you again! Best Regards, Your Brock Solid Team.

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2017

    Sliding living room door, 4 basement windows

    The installer arrive about the promised time. To my surprise he showed up all by himself. It took a little longer for installation but he did the job by himself and cleaned up very well both inside and outside. The framing around the door and windows was very professionally completed. They all look wonderful. A neighbour was very impressed with my new door and windows. Guest have had very positive comments. I'm delighted.

    Answer from pro:

    Margaret, thank you for connecting with us on our HomeStars page and for relaying your wonderful experience. It is great to hear that although your installer showed up on his lonesome, he was fully capable of completing your project in a rather timely manner ensuring it was spick and span before his departure. We're happy that not only you, but guests and neighbours alike are commenting on the enhanced appearance of your home. We know that the energy efficiency will surely impress you as well in the months to come! Thank you again Margaret, we appreciate your feedback immensely.

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2017

    WINDOWS REPLACED

    My family and I were pleased with the replacement of 10 windows. Steavi and the crew were punctual and did a professional job. The windows look great! My family and I are actually forward to winter now...well with quality sealed Grade A windows in place. Needless to say the inside comfort, exterior glam, and lower heating bills are welcomed. This was a great experience. Thank you all for a job well done. #BROCKDOORS&WINDOWS #BD&W

    Answer from pro:

    Hi Pam, thanks for reaching out! We're very grateful of your selection of our company for your ten window replacement project. Thank you for commending your installation crew for their superb work. We guarantee you'll notice a significant difference come our Great Canadian Winter! Not to mention the added beauty and value to your home. Thank YOU for your wonderful feedback, all of us here at Brock appreciate it immensely.

    Reply created 1 Jun 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 30 May 2017

    windows installation

    WE had to replace almost all the windows in our house because the person who had "renovated" it used cheap windows. We were happy to get windows with a lifetime guarantee from Brock. The previous "renovator" had also done a bad job installing the windows such that the job for Brock unexpectedly took an extra half day. The crew were great - great job, left things tidy and neat. Very happy.

    Answer from pro:

    Thank you for choosing Brock Doors & Windows for your (almost full house) window replacement project. You're not the only one who finds builder grade windows to be weak and completing lacking in so many qualities that you look for in a barrier of the elements. Although it required an additional half day to complete the installation, we're happy we could complete the job all to your satisfaction. Improved heating and cooling efficiency, a notable sound barrier, where can you go wrong?! Thank you so much for your lovely feedback, we hope to have the opportunity to work alongside you again in the future.

    Reply created 30 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2017

    Nick Makes It Right

    We had our front doors frame replaced under warranty due installation errors made by the door installer. Nick, service tech, was very helpful in identifying the issues and provided design recommendations to remedy the problem from happening again. Jenn was also very helpful in coordination the whole process.

    Answer from pro:

    Bethany, it's unfortunate to hear that you required a service appointment following your installation. We are happy, however, that Jenn & Nick provided exceptional service in rectifying your initial concerns. Thank you for relaying this to us, we appreciate it immensely!

    Reply created 30 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2017

    2 Replacement Windows

    We had 2 bedroom windows replaced. The guys arrived when scheduled, did a great job, and cleaned up in good time. They showed us the mechanics of the windows and where to find the serial numbers to register for the on-line warranty. We are very pleased with the windows and the beautiful trims. We live near the airport and have gotten used to hearing planes constantly flying overhead; but when we close these triple-glaze windows, the silence is amazing. We are very pleased with Brock Windows and Doors and are having them return to install a new patio door.

    Answer from pro:

    Hi Chester & Shirley! Thank you for choosing Brock for your bedroom window replacement project, we're very appreciative of your selection. It is wonderful to hear that everything went just as you hoped and then some. We can only image how disruptive constant airplanes landing & taking flight overhead could be, we're glad you're already noticing the benefits of the Triple-Glaze windows! We look forward to installing your patio door for you soon, we know this will help significantly as a sound barrier as well. Thank you so much Chester and Shirley!

    Reply created 30 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2017

    Bathroom/Laundry windows !

    We needed a special size in an awning window. I searched the web. I found Brock. Great web site. I send them an email via their site. Got a call the next day! AMAZING. After a full description I learned Brock could solve my problem. Within 3 weeks the windows, which were custom made, were installed with perfection. Brock even worked with my contractor to be sure everything was tight and right!!! Recommend BROCK, even for small jobs. They were terrific.

    Answer from pro:

    Rory, we're pleased to hear that we were able to provide you with your sizing requirements with little to no hassle at the click of a button with our online quoting process, we most definitely appreciate your respect to our website's design & functionality! Considering your windows were installed three weeks after your quotation is phenomenal, and that is exactly what we aim for with each and every project, big or small. This truly is some superior feedback, thank you so much for reaching out and recommending!

    Reply created 30 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2017

    Windows and doors

    The house had the original 65 yr old Windows and doors.....Sandy from Brock gave me the best quote for new doors and windows. The pricing was excellent and the new Windows and doors are absolutely beautiful. The installer was very polite and tidy and did excellent work. I am really happy with the new Windows and doors.

    Answer from pro:

    Wendy, thank you for reaching out & connecting with us through our HomeStars. We can only imagine the amount of drafts you were experiencing with your original 65 year old builder windows & doors! We're so glad to hear that Sandy provided you with the best quote possible and that your new windows and doors are stunning. Thank you again for your lovely feedback, Wendy, we appreciate it! Sincerely, Your Brock Solid team.

    Reply created 29 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2017

    Replacement of 4 windows

    Nice looking triple glaze windows from Brock. Expertly installed by Stefan and David; they were courteous, careful while in my home, and cleaned up all debris after the job was done. Thanks so much.

    Answer from pro:

    Hi there Toronto2017! We're pleased to hear of your satisfaction with your new Triple-Glaze window installation. Stefan & David will be very grateful of your kind words that you've relayed for them, we will be sure to forward this onto them and spread the great word! Thank you so much for connecting, and for choosing Brock!

    Reply created 26 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2017

    Windows and Patio Doors Replaced

    I had all my windows and the patio doors replaced and the installers (Steve, Steve, and Dillon) did an absolutely wonderful job. They were polite, friendly, hard-working, and tidied up great. Their attention to detail went above and beyond. They answered all my questions, showed me how to take the screens on and off, and properly close the windows to ensure a long life to the mechanisms. I couldn't be happier with the work this team did on my home. (For privacy reasons, I did not list the actual cost of my installation)

    Answer from pro:

    Thank you for reaching out & connecting with us through our HomeStars page! We appreciate your recognition of your Installation Crew, they'll be smiling ear-to-ear when they receive & read this. We work very hard as a team to ensure your project goes as smooth as possible from beginning to end, and we're so happy you received exactly that. Thank you, Ms. Finlayson, for your wonderful feedback.

    Reply created 26 May 2017