Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2020

    Window Replacement

    I am a repeat customer for Brock Windows. I replaced 11 windows in my Mississauga house in 2018 and then moved to Toronto in 2019. This time I replaced several windows in my 1960 built house. Some windows were more difficult as access and structural challenges required extra effort. Overall, the installers did a great job. They were on time, courteous, and kept the job site clean. I will used Brock again, as more old windows will require replacement. Pauline S

    Answer from pro:

    Pauline, Thank you for contributing your feedback to our HomeStars page. We appreciate your feedback immensely, and are pleased to see that both experiences in each of your homes went exceptionally well. We look forward to working with you again on any future window and/or door projects! Kind regards, Brock Doors & Windows Ltd.

    Reply created 26 Aug 2020
  • Review from Stephanie Heyens
    Rating: 5 out of 5
    Review left on 25 Aug 2020

    Perfect Patio doors

    For years I wanted patio doors installed in the tiny 2nd floor den of my townhouse and a deck installed later. I delayed for years knowing it required cutting a larger hole in my house and siding and facia work. Most companies refused to do the job themselves. Brock sent out a very knowledgeable salesman who also does contracting. He knew exactly what I needed and gave many options. Despite COVID, and despite working on the 2nd floor without any deck, they installed my doors and a custom window in ONE DAY. And their clean up was immaculate. I did nothing but hang curtains. LOVE my new doors which bring in so much more light and therefore brighten my entire home.

    Answer from pro:

    Hi, Steph! Thank you for choosing Brock for your patio door cut-out project. We're thrilled to see your satisfaction with the timeliness & cleanliness throughout the entirety of the installation experience. We know you'll continue to love the enhanced lightening and energy efficiency throughout your den. We truly appreciate your feedback! All the best, Brock Doors & Windows Ltd.

    Reply created 26 Aug 2020
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 24 Aug 2020

    Bedroom window replacement

    Call Brock windows because we have dealt with them before and were extremely satisfied. In this project we had them replace 3 bedroom windows. The salesman who came to the house, we dealt with before. He was knowledgeable and offered windows we were very impressed with. The installer were polite and did a professional job. Clean up was excellent.

    Answer from pro:

    Hi there, Thank you for the lovely comments regarding your bedroom window replacement. We're pleased to hear of your satisfaction with the project in its entirety. We appreciate your commitment to Brock's workmanship & North Star products. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 25 Aug 2020
  • Review from freshnoodles Duong
    Rating: 5 out of 5
    Review left on 24 Aug 2020

    New window cutout and install

    Amazing service from start to finish! The install guys were awesome and kept my place clean through the cutout and install process. I think they probably cleaned 3-4 times and they were only here for 4 hours. Would highly recommend this company! Prices are reasonable, but the peace of mind knowing its done right is what makes them great!

    Answer from pro:

    Hi, Raymond! Thank you for the 10-star feedback. We're thrilled that everything went exceptionally well and we appreciate your recommendation immensely. Kind regards, Brock Doors & Windows Ltd.

    Reply created 25 Aug 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Aug 2020

    New front door and two windows

    We purchased a new front door and two windows for our house from Brock in February 2020. We found the prices very competitive and we also went to the show room to look at the options available to us as well as to select a color for our front door. The staff were very helpful and knowledgeable. Due to the COVID situation, our installation date was cancelled a few times, but when the installers did show up in a May 2020, they showed up on time, and did the install, were friendly and courteous and left the area worked on very clean and took away all the old window and door debris. I get compliments on my new door whenever friends come over and see the door for the first time.

    Answer from pro:

    Hi, CaboKikki! Thank you for choosing Brock for your recent window & door improvement project. We're thrilled to hear you found our pricing to be competitive, and our staff to be informative. We do apologize for any inconveniences you may have experienced as a result of COVID-19 mandates. It's been an incredibly difficult and uncertain time for many, globally, and your safety is extraordinarily important to our team during this unprecedented time and prior to. We are however very happy to hear of your contentment with your appointed installation team, and that the change in window and door scenery is evident to all who visit. We wish you all the best, and thank you for taking the time to detail your experience. Regards, Brock Doors & Windows Ltd.

    Reply created 25 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2020

    Quality products, excellent customer service

    We are extremely happy with the product quality and look of our black exterior coloured triple pane windows. What an upgraded appearance! Installation was clean and all Covid regulations were in place. Highly recommend.

    Answer from pro:

    Hello, Cdal79! Thank you for this lovely 10-star feedback. We're happy to see your satisfaction with the end result of your window replacement project. The midnight black exterior windows are a beautiful and modern option, and we're sure the enhanced curb appeal is an automatic eye catching feature to all who look on. We appreciate your recommendation immensely, thank you for choosing Brock Windows. All the best, Brock Doors & Windows Ltd.

    Reply created 24 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2020

    Windows and Doors

    I really appreciate the work done by brock's. All the windows and my front door looks really nice. The whole team is good and they have done my job in a very professional manner. Thank you so much for great work.

    Answer from pro:

    Hi, Dipnitin! Thank you for this 10-star feedback. We're delighted to hear of your appreciation for the workmanship performed by our team. The enhanced curb appeal that your new windows & doors are providing for your home are sure to be recognized by not only yourself, but your neighbours and passers-by alike. We appreciate your feedback immensely! Regards, Brock Doors & Windows Ltd.

    Reply created 21 Aug 2020
  • Review from RyanP
    Rating: 5 out of 5
    Review left on 20 Aug 2020

    New doors

    Ordered a new front and back door from Brock windows and doors. Always a pleasure doing business with them. They have great products and services. I would not hesitate to recommend them to anyone.

    Answer from pro:

    Ryan, Thank you for contributing your feedback to our HomeStars page. We appreciate your recommendation immensely, and are delighted to hear that each experience you've had has been favourable. All the best, Brock Doors & Windows Ltd.

    Reply created 21 Aug 2020
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 20 Aug 2020

    Front Door replacement

    Thank you Brock Windows & Doors. I absolutely love both my new front door and my garden door They change the look of my house for the better. Brock was fast and efficient and very easy to work with.

    Answer from pro:

    Hi there, Thank you for this 10-star feedback! We're thrilled to see your satisfaction with your entry & garden door replacements. Our North Star product line is well known in the industry for giving homes of all ages some surprising 'facelifts'. it's reassuring for us to hear your newfound appreciation for your homes enhanced curb appeal. We hope to have the privilege of working alongside you again. All the best, Brock Doors & Windows Ltd.

    Reply created 21 Aug 2020
  • Review from Jeff Bethune
    Rating: 5 out of 5
    Review left on 20 Aug 2020

    7 Windows Replaced w/ Great Service

    Our windows were over 25 years old and it was time to replace. My research lead to North Star Windows being some of the best bang for your buck and Brock Windows being a great installer with a stellar reputation. Everything was very professional and a 3 phase process: sales rep to gather rough dimensions and quote, measurement team to do precise measurements, then installers. All were very professional and adhered to all COVID safety measures that were in place at the time. The installation took only a day which was great. Every window looks great. We had a couple of issues and the Brock team were quick to send someone to address our needs. We were left very satisfied.

    Answer from pro:

    Hi Jeff, Thank you for choosing Brock for your recent window replacement project. We're truly happy to hear that the research you conducted for quality product and service lead you to North Star & Brock Windows. Although you experienced some minor bumps in the road, we're quite happy to hear that you felt they were addressed in a timely and efficient manner. Your satisfaction is our satisfaction! All the best, Brock Doors & Windows Ltd.

    Reply created 21 Aug 2020
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