Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2019

    Great experience replacing windows

    The Brock team has been perfect from the time of providing quotes, measurements, to the actual installation and clean up! Everything is done remarkably well, and on time. Workmanship exceeds expectations! Very pleased! Highly recommended!!

    Answer from pro:

    Hi, Ray! Thank you for this lovely feedback. We're thrilled to see just how exceptionally everything went. Your recommendation is greatly appreciated. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 23 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2019

    Kitchen windows and patio door

    We had our kitchen windows and patio door replaced with Brook windows. Chris was very helpful as was Dora in the show room, both were very knowledgeable and helpful! The installation went pretty seamlessly, both gentlemen were very professional and efficient. We would recommend Brook windows and doors to other prospect renovators!

    Answer from pro:

    Hi, Krista! Thank you for contributing this feedback to our HomeStars page. We're delighted to see you had a great experience with Chris and Dora, as well as the Installation Team appointed to your project. Your recommendation is greatly appreciated, and thank you for choosing Brock Doors & Windows! Kind regards, Brock Doors & Windows Ltd.

    Reply created 23 Oct 2019
  • Review from Lidija Brock Windows Dozdor
    Rating: 5 out of 5
    Review left on 19 Oct 2019

    Whole House Windows and Doors Installation

    Recently purchased and had installed new windows and doors for the whole house and am 150% pleased with the whole process. The installers, Stefan and Pavel were outstanding. They arrived on time and took care to make everything perfect. Stefan was amazing and patient with high quality customer service skills in explaining to us the whole process, taking time to explain our options and doing everything to make us happy. Everything from the customer service to the installation and the clean up was very professional. Excellent service and would recommend Brock windows especially Stefan and Pavel. We are very pleased with both Stefan and Pavel! Thanks, Lidija

    Answer from pro:

    Lidija, thank you for sharing your experience with us. We're so happy to hear of your satisfaction with the project in its entirety. We hope to have the pleasure of working with you again. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 19 Jul 2020
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 18 Oct 2019

    Terrible customer Service

    Started with a nightmare of an installation with 4 of the 6 windows being sent back as the wrong measurements were taken. Waited weeks for resolution with two of the old windows being temporarily put back with nails sticking out. None of the trim was mitred properly and damage was done both inside and out. It took multiple emails, phone calls and escalations to resolve. Now I need an issue with the front door resolved. Been trying for two weeks to get someone to address and they still have not responded. Unreal! I went with them even though they were more expensive as they were supposed to be the best. What a joke. They want me to replace more windows...hmm don’t think so. I would not recommend them. I’m so disappointed!

    Answer from pro:

    Good day, We're quite dismayed to hear of the experience you're detailing. We strive for each and every project to go seamlessly, and work collectively to ensure our customers are satisfied with the overall outcome of their renovation each and every time. Unfortunately, due to your review being published anonymously, we are unable to identify you to connect and reach out for rectification. We are more than happy to assist in ensuring your concern is rectified, so please at your earliest convenience feel free to connect with our Reputation Manager, Steavi, at spotter@brockwindows.com or by telephone at 1-800-449-3808 ext. 208. Regards, Brock Doors & Windows Ltd.

    Reply created 22 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2019

    Front Door / Patio Door Replacement

    Great company to deal with. Our rep Philip Constand was amazing, every step from quote to final install exceeded expectations. Great follow up and would definitely recommend and use Brock Doors and Windows again.

    Answer from pro:

    Hi, Anne! Thank you for providing us with your 10-star feedback, we're very appreciative and will pass this along to Philip as we know he'll be equally as happy to hear of your satisfaction. We look forward to the opportunity of working with you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 21 Oct 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Oct 2019

    Patio Doors

    New patio doors had a few issues once installed. It did take a few phone calls and emails to get the service guys to reurn and complete the repairs the first time. The second repair was a bit quicker.

    Answer from pro:

    Hi Peter, We appreciate you connecting with us on HomeStars, we're sorry to hear you had some initial hiccups with your patio door replacement project, but are happy to see that everything has seen been rectified to your satisfaction. If you ever have any questions whatsoever, please do not hesitate to contact our office. Kind regards, Brock Doors & Windows Ltd. 1-800-449-3808 info@brockwindows.com

    Reply created 21 Oct 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2019

    Patio door and window replacement

    We went with Brooks Doors and Windows to replace an old patio door and a large window in our dining room. We are very pleased with the results. Beginning with our visit the their show room, our experience with Brooks was very professional and pleasant. Our sales representative, Ken, took note of our requests regarding a patio door with built in blinds and made the best recommendations. The installation went very smoothly and the installers did a great job when removing the old door and window and cleaning up the area. Overall, we’re very happy with the quality of the work and the customer experience we received.

    Answer from pro:

    Hi, Monica! Thank you for choosing Brock, and for contributing this 10-star feedback to our HomeStars profile. We will be sure to extend this onto Ken, as well as the Installation Team assigned to your renovation. We're pleased to hear of your contentment! Thank you Monica, Brock Doors & Windows Ltd.

    Reply created 21 Oct 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 17 Oct 2019

    Main floor windows and sliding door replacement

    We just had new windows installed by Brock Doors and Windows and we couldn't be happier. The installation team (Tom and Dragon) were amazing and did not leave until we were completely satisfied with the work. They even went the extra mile installing trim around our sliding door and a window sill under the kitchen window. The windows are beautiful and finish our house off perfectly. We would certainly recommend Brock and would use them again for future projects! Thank you Brock!

    Answer from pro:

    Hi there! Thank you for contributing this feedback on our HomeStars profile. We're grateful for your trust and ultimate selection of our company, and are delighted to see you couldn't be any happier. We appreciate your recommendation, and look forward to working with you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 21 Oct 2019
  • Review from jon forde
    Rating: 5 out of 5
    Review left on 16 Oct 2019

    Window and door

    Very happy with the service from Brock. From the initial quote to measuring and final install every member of the team was curtious and proffesional. We had a door installed in the back which has updated the breezeway beautifuly and a kitchen window that is now a functioning part of the house. Great job! Jon Forde jonecat@me.com M4J3A4

    Answer from pro:

    Hi, Jon! We're delighted to see that from the very beginning to completion, your experience was second to none. We appreciate you entrusting us with your home, we know you'll continue to embrace the newly installed door and window for many more years to come. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 21 Oct 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 15 Oct 2019

    Installation of windows

    This company was a pleasure to deal with although there was a minor hiccup the installers made sure to not leave until job was done to my satisfaction and went out of their way to buy door knob for me. Amazing customer service and experience.

    Answer from pro:

    Hi there, Thank you for choosing Brock for your recent window replacement project! We're pleased to see that although there was a minor conflict with your door knob, that is was quickly rectified by your appointed installation team. If you have any questions whatsoever, please do not hesitate to connect with us directly. Kindest regards, Brock Doors & Windows Ltd. 1-800-449-3808

    Reply created 15 Oct 2019
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