Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2022

    Great service and quality products

    Fast, professional, quality service from Brett & the team of installers. Great retractable screen door purchased after the fact, too.

    Answer from pro:

    Hi, Julie! Thank you for the 10-star feedback. We're happy to hear you had an exceptional experience with Brett and the entire installation crew. Thank you for allowing us the opportunity! Kind regards, Brock Doors & Windows Ltd.

    Reply created 30 Aug 2022
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 22 Aug 2022

    Door Installation

    I had a door installed in April. Installation team was very good and door is nice but they did not have trim for the inside of my house at the time of installation. Since then it has been horrendous customer service. Most emails and enquiries are completely ignored. After months of trying and many calls and email I was finally told the trim would be here and installed in early August. That date came and went with no word from Brock Doors and Windows. I am now told the trim won't arrive and be installed until the end of September. I will have had an ugly unfinished door in my house for 5 months by then... and highly doubt it will be fixed at that time given what's happened so far.

    Answer from pro:

    Thank you for bringing these concerns to our attention. We would like to extend our sincere apologies for any delays you've been faced with, as well as any lapse in communication that you may have experienced. We would like to ask that you kindly reach out to us through the information provided below, as we're unfortunately unable to locate your customer file with the information provided. Please feel free to connect with us anytime so we may look into this further. We look forward to hearing from you soon. Kind regards, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 30 Aug 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 19 Aug 2022

    Still waiting. Not impressed so far

    Wow, it looks like I am not the only one having issues with Brock. I originally ordered a new entry door and screen door back in April. My neighbor had used Brock and at the time, the online reviews were pretty solid. I was totally aware that there would be a lengthy wait time. They called to say the main door had arrived, I paid another installment and was provided with an installation date. I was happy. They called back saying my door had missed the truck, so another date was arranged. Not great, as I am going away for 3 weeks but still workable. A day later they called to say my screen door, which comes from a different manufacturer had been lost and it was nowhere to be found in the warehouse....so a new one has to be ordered which will take another 5 weeks. This, now, totally screws things up. I expressed my concern to the sales rep who sold me the product and he hasn't even had the decency to reply to me. What a lack of professionalism. They already have half my money but I have nothing to show for it. How can I even consider recommending Brock to anyone else? Now I am starting to get concerned that my installation might never happen and I am out my money. Brock, if you are reading this, I live at L1J 6H7 Oshawa.

    Answer from pro:

    Mr. H, We apologize for this unforeseen delay with your project. We understand how frustrating this is given the anticipation leading up to your previously scheduled installation date. We can confirm that we have received your entry door and will be receiving your reordered storm door in the coming weeks, at which time we will communicate with you directly. We can assure you that your satisfaction is paramount to us, and if you've had any difficulties connecting with our team directly we will ensure this is addressed appropriately. You are currently scheduled to have your installation take place on September 23rd, and we would like to again apologize for the inconveniences and delays you've encountered. We look forward to meeting with you then and completing your project to your full satisfaction. Kind regards, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 30 Aug 2022
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Aug 2022

    BEYOND DISAPPOINTED

    We ordered two doors, one window. One of the doors didn't fit, taken away and now no one is returning our calls or emails...why? because we paid! The only positive about our experience with Brock was the installers were pleasant. They said I was " a very kind woman". We have been very understanding regarding delays due to COVID and very kind and pleasant to deal with. The utter lack of communication and follow up from BROCK is beyond disappointing. We have been left in limbo and without a door.

    Answer from pro:

    Sherry, we apologize if you've experienced any difficulties reaching our team. We can assure you that your satisfaction is important to us, and we are working diligently in the background to ensure this is promptly addressed. We have sent your feedback through to your Project Coordinator and she will be in touch to discuss your project and next steps. Thank you, info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 16 Aug 2022
  • Review from Adrian Idzik
    Rating: 2 out of 5
    Review left on 28 Jul 2022

    Basement replacement windows

    My order was lost until I contacted them. Window installation was ok. However while removing one of the windows , it broke in pieces and the floor wasnt cleaned properly. Caulking job was done very poorly, like they assigned a junior tradesman.

    Answer from pro:

    Adrian, we're sorry to hear of any troubles you may have encountered. If you have any outstanding items or require assistance, we ask that we please reach out to us through the information below. Kind regards, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 8 Aug 2022
  • Review from Gary
    Rating: 0 out of 5
    Review left on 25 Jul 2022

    New Window

    This is the WORST company ever! Do not buy anything from Brock! I ordered new living room windows in November 2021. We finally got the windows in April 2022. The installer stated the size was wrong....so they took it back. Was told that the correct sized windows were being manufactured and that we would get it in mid July, 2022. We waited all day and we did not get any window or installer. I called and left several emails and messages...but no replies. I've already paid approximately $2,000 and got token discounts... No response from the company, project coordinator, or anyone else there. I can understand Covid-19 delays but this is totally UNACCEPTABLE! DO NOT BUY FROM THIS COMPANY!!!!

    Answer from pro:

    Thank you for making us aware of your concerns, we would like to apologize for any delays or issues you may have encountered during your project. We'd like to ask that you please connect with us through email so we may look into your concerns further. We're unable to retrieve your file or identify whom you may be with the alias used on your review. If you could kindly email us the name on file, job number or property address, we will gladly look into this further and work with our team towards rectification. Regards, 1-800-449-3898 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 27 Jul 2022
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 11 Jul 2022

    Install pario door

    Brock window is the worst company I had to deal with.We order and enlarge the patio door last year Oct 2021.They keep changing the appointment date and finally I got the patio door installed with wrong parts and missing parts. And I have been told will fix and complete the job within 2 weeks but today is July 11,2022 and still got no Answer for when the job will be finished!!!! Brock window- worst and poor communication Brock window- terrible customer service Brock window- not reliable Brock window- very disappointed But Excellent sale Rick

    Answer from pro:

    We would like to apologize if you've experienced any inconveniences related to your project. In order for us to look into your concerns effectively, we'd like to ask that you please email us information pertaining to your order; i.e., job number, name on file or address. If you could kindly email us through info@brockwindows.com, we will promptly look into this for you. Thank you, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 15 Jul 2022
  • Review from Ellen Mole
    Rating: 1 out of 5
    Review left on 21 Jun 2022

    Great product, TERRIBLE customer service

    Nine months after ordering and being told delivery would be 3-4 months, we still have only 6 of our 7 windows. No one knows anything, the company can't seem to communicate internally or track the windows' location. There's no communication initiated by them, it's all me having to call and email repeatedly. These customer service issues are not the fault of the supply chain so don't blame COVID - this company's administration is a shambles. It's a shame, because the product is great and our installation team was very professional. But I will never deal with this company again.

    Answer from pro:

    EEM, We apologize for any troubles you've encountered throughout your project as it is in no way our intention. We have made our team aware of your concerns and they will be in touch to discuss your project and work towards a rectification plan. We would like to again apologize for the delays you've been experiencing – your satisfaction is incredibly important to us. Thank you, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 22 Jun 2022
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 6 Jun 2022

    new windows

    Installed12 (twelve) windows. I got windows smaller all the blinds are to big for the windows. Installers blocked the alarm wires that cost me another $2,500.00 to the alarm company and an0ther $3000.00 for new blinds.

    Answer from pro:

    We're sorry to hear of any inconveniences you've experienced. We're unfortunately unable to look into your feedback as you've reviewed your experience privately. If you would kindly email us through the information provided below, we would be happy to look into your concerns and work towards a rectification plan. Kind regards, 1-800-449-3808 info@brockwindows.com Brock Doors & Windows Ltd.

    Reply created 7 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 May 2022

    Wrong items installed, damaged items installed - poor communication on repairs

    Waited months longer than initially advised for a 2x window and front entry door with sidelights. When installation finally took place they installed the wrong sidelights/door trim (without noticing or advising us) and there was damaged/sloppy work in several areas. We also paid extra for blueskin to be added to the installation, and it was not done. We connected with Brock about these problems but they have no timeline for when these will be fixed, have not advised WHAT will be fixed and have taken our money in full. They have not returned my calls or emails requesting updates. I would not recommend Brock windows/doors - wrong items, incorrect installation, damaged items. EDIT: June 10/2022: You can Brock 'stock' response to my review here. However they continue to not respond to my emails or calls. I have now contacted over 12 times and still have no resolution. You will also notice they send this stock response, but don't reach out for names/order #s/contact info. I do not recommend Brock Windows/Doors.

    Answer from pro:

    Karen, We appreciate you bringing this to our attention. Please be advised that we have escalated your concerns to our management teams to ensure your concerns are addressed promptly and efficiently. We apologize for any lapse in communication or delays you have faced. We look forward to resolving your concerns effectively. Kind regards, Brock Doors & Windows Ltd.

    Reply created 2 Jun 2022
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