I must say that I am surprised by this review as it does not take into account certain elements that would have a HUGE impact on the facts. It seems the review is based on price and number of bags of debris. I too would not be happy if not taking into account certain factors that play a huge role in the end result. For example, as for price, I can't comment on what other companies charge or how they would come to their pricing, but based on the price quoted, I assume it amounted to $100 before tax. Does the other company have full liability insurance, WSIB coverage, etc.? I don't know. On the other hand, our prices are fully disclosed to the public and prices are agreed upon before moving forward with the actual service. So we provided the exact high quality service that all our customers experience and come to expect according to the agreed upon price.
Now, as for the bags of debris, our cleaning was done in May 18th and it is commented that our, "15 minute" cleaning produced a 1/2 bag of leaves versus 5 bags by a recent company. Without getting into bag sizes or time labour, May 18th was a month before the Spring debris starts to fall. The most recent cleaning was apparently done just the other day. We too would have taken much more time and produced many more bags of debris today than a cleaning done in May considering that not only would there be all the Fall leaves, but also the Spring debris, such as flowers, buds, and seeds from the trees, etc. In other words, there would be many more bags of debris for a recent cleaning no matter what company provided the service, including more time to complete the work.
Lastly, wiping the side walls down with a cloth will certainly end up with a nice clean inside surface as opposed to any other method used. Most people would be thrilled if such additional detail to the service was provided.
Was our price higher than the other company? Apparently so. Was there less bags of debris in May than what the other company had after their recent cleaning? Of course! So to post a review based on the number of bags at a different time of the year simply does not make sense, and then to include a comment about a cost that was agreed upon before moving forward with the cleaning, also seems out of place.
Unfortunately, not knowing all factors can easily influence a person to come to wrong conclusions.
Reply created 11 Nov 2019
