We have always had squirrels in our neighbourhood, and would sometimes see them on the roof & windowsills. They were a nuisance, but we always thought they were just on top of the roof. Until spring 2015, when we started seeing and hearing them more frequently and loudly -- and the noise overhead began to wake us up during the night and early in the morning. We called Gates and they sent Pete to have a look. He went up on the roof, took some photos and showed us the squirrels had gained access to our attic via holes they had chewed through two of the roof vents! He installed a one-way door above one of the vents (to allow the squirrel(s) to exit but not re-enter), replaced the other broken vent, and wrapped protective wire mesh screens around all the roof vents, chimney and stacks. He came back twice over the next week to check, then replaced the other vent & installed protective wire over it.
All was quiet until the cold weather hit in late January, and we started seeing and hearing more activity again. We woke one night in mid-February to a loud THUMP, scratching noises and then loud footsteps overhead once again. We called Gates and Pete returned, along with Josh, to check things out. Sure enough, squirrels had broken through the top of one of the vents again and had set up housekeeping in our attic. The one-way door was installed again, and Josh returned twice to check on it, then replaced the broken vent & added a protective wire cage over the top. Because the work from last spring was guaranteed for a full year, this was done at no further cost to us.
Both Pete and Josh (as well as the people on the telephone) were a pleasure to deal with -- professional, courteous and cheerful. Having our home invaded by squirrels not just once but twice has been a stressful experience, and we appreciate their prompt and knowledgeable service, fast work and attention to our concerns.
