AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (935)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Noisy Raccoon's In The Attic

    We had two raccoons that had torn their way into our attic. We were hearing loud thumping sounds and running back and forth above our heads which was super creepy to listen to at night and very disruptive in the early morning hours! After days spent pouring through multiple animal removal websites and review after review, I decided to give AAA Gates Wildlife Control a try, the reviews I read made me feel confident I was making the right choice. The woman who answered the phone (I forgot to get her name) was super friendly, knowledgeable, informative and helpful. She booked my free inspection with Justin right away and she explained in detail what the process would be going forward. Justin called to tell me he was arriving at the house to conduct his inspection and would email me the quote right away. He was very friendly, professional and answered my phone calls and any questions I had with a great positive attitude.The quote was very straight forward and outlined what work was required as well as Justin’s suggestions on what we could do to prevent animals from entering again. There was no pressure that came along with the quote, which I liked. It was solely our decision. Booking the work was just as easy, with the same woman in the office, she booked our appointment promptly. We decided to go forward and get the required work as well as the suggested work done. Justin installed two one way doors (1) for raccoons and (1) for squirrels, and sealed and screened off all of our possible entry points (Chimney, vents etc.) Just 1-2 days later, the raccoons had ventured out and could not return. Less then one week passed and Justin came to remove the one way doors and complete the job. We wanted the peace of mind knowing our home would be animal free & believe me it is very comforting knowing that!! I would highly recommend this company for their outstanding customer service, their attention to detail, their care for not only the animals but home owners as well. You can’t beat that experience. Will defiantly recommend to everyone with a wildlife problem!

    Answer from pro:

    Hi Nicole, I sincerely hope that anyone looking to hire a wildlife removal company takes the time to read your review. You have done an amazing job describing how we approach each and every customer throughout the job. I cannot thank you enough for your high praise of my company and specifically Justin, you are the best! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2016!

    Reply created 12 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2016

    Removal of Squirrels

    I was less than thrilled to hear some scratching/running over my upstairs bedroom ceiling and guessed that I had some unwelcome visitors, likely squirrels. I waited a few days to see what would happen hoping that these sounds might be just coming from the outside on the roof. However, a friendly person walking by, knocked on my door to tell me that he had in fact seen a squirrel burrowing into my house under the roof. I then became a "little" stressed out!! I called Gates Wildlife and was told someone would come by the following morning. The next day Chris promptly arrived.....what a great guy!! He was professional, friendly, very knowledgeable and an excellent communicator. I asked him to check for other vulnerabilities as well as the already identified problem area. He went on the roof and then explained what had happened and made recommendations as to what had to be done. I gave the go ahead with total confidence. Chris installed the one way door and also put in grates in the required areas. A few days later, Chris dropped by to see if the squirrel had left and determined that he had and removed the door and closed off the area. I would definitely highly recommend Gates Wildlife to anyone I come across who has an animal problem!!

    Answer from pro:

    Hi Faith, thank you for your terrific play by play of how your job unfolded. I also really like your comment "I gave the go ahead with total confidence." I strongly believe that when hiring any service company it is important that you trust not only the person performing the work but you also must have confidence in their ability to successfully complete the work. Thank you for all your positive comments regarding Chris, he will be pleased to hear those. I will be reading your review during our next morning meeting. Thanks again! Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2016!

    Reply created 9 Feb 2016
  • Review from Dave
    Rating: 5 out of 5
    Review left on 2 Feb 2016

    Raccoon Removal

    Great job, Peter arrived early and explained exactly what he was going to do including the cost. We had the steel mesh installed around our roof vents to keep the raccoons from ripping them off and gaining access to our attic again. Would use and reccomend this group again.

    Answer from pro:

    Hi Dave, thank you for your review. It was a good call having all your roof vents screened. That is the most common point of entry we see for both raccoons and squirrels. Hopefully you won't need to use our services again but if you do we would be happy to help you out. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2016!

    Reply created 9 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2016

    The best people you could possibly hire for wildlife removal, period!

    I called Gates Wildlife Control after they were recommended to me by my physiotherapist. I had been looking for an honest and reliable company for wildlife removal for the raccoon that had made itself a home in my roof and immediately grabbed the phone and called when my physiotherapist spoke so highly of them. From the moment I called their number to the moment I had someone at my doorstep two days later, I received nothing but respect and professional ettiquette for them. The process was clearly laid out and explained to me from the very beginning and the right expectations were set in regards to service and cost. The service was timely and exceptionally done. But what surprised me most was the level of dedication this company puts into a single job. My family was lucky to deal with Justin. While I'm sure every person working with Gates is amazing, I have to say that my family's experience with Justin has been phenomenal. He deserves several pats on the back for his professionalism and his time. The raccoon in our roof was a stubborn one that took almost 3 weeks to leave, granted we did call for removal quite late and in the middle of winter. Justin stopped by our home in Brampton every few days between jobs to check up on how we were doing and if we could still hear the animal in the roof. I've never seen anyone do anything like that before. Justin came back a total of 5 or 6 times before the animal was gone and I honestly found it so hard to believe that service like this still exists today. This is an amazing company grounded in an excellent practice and is the one you should hire should you have any similar problems with wildlife. Please take my word for it. I'll never write another perfect review about another company again because the bar has been set so ridiculously high by Gates Wildlife. And no I was not paid to write this review. I'm just a ridiculously happy customer and believe that my experience should be shared. Hire this company, trust this company, and give your service personnel a pat on the back for the great work they're going to do. Justin, all the best and do stop by whenever you're in town. It was an absolute pleasure working with you. All the best, Naveed Khan & Family.

    Answer from pro:

    Hi Naveed, for once I don't know what to say. Your review makes me extremely happy. I love all the detail you gave about how the job unfolded and how Justin provided service that was above your expectations. I particularly like your comment about not being able to write another perfect review again because the bar was set so high. Furthermore, your assumption that every person working at Gates is amazing couldn't be a truer statement. We only hire individuals that have a strong moral compass and want to provide exceptional service. As we do with all of our reviews, we read your review in our morning meeting today and Justin was beaming with pride. Thank you for taking the time to write such a great review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2016!

    Reply created 1 Feb 2016
  • Review from Colleen P
    Rating: 5 out of 5
    Review left on 27 Jan 2016

    Squirrel removal

    Gates Wildlife did a great job of getting rid of the squirrels we had in our roof. It was a pleasure to have Wildlife tech Tony here to do a fantastic job and disappoint a couple of lively squirrels. Would recommend your services. Thanks again

    Answer from pro:

    Hi Colleen, I appreciate that you took the time to write a review and for complimenting Tony for doing a "fantastic job". P.S. I don't think the squirrels will be too disappointed as they have many more houses they can move into. lol. Thank you for allowing us to humanely solve your wildlife problem. Brad Gates, B.Sc. Owner / President

    Reply created 29 Jan 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 18 Jan 2016

    Squirrels in Attic

    Hello Brad, Impressive. That's how I would describe my experience with your company so far. I only checked your website Thursday evening and filled out the estimate request form. Minutes later I received a call from an employee of yours who arranged for someone (Blake) to come out the next morning and check out my squirrel-in-the-attic situation. He arrived (while I was at work), determined where the squirrels had gained access to my attic and called to inform me. I gave Blake the OK to go ahead with the work he recommended. When I got home later I found that all five roof vents were screened and the squirrels were outside, as far as I could tell. Good Work.

    Answer from pro:

    Thank you for your feedback on the experience you had with my company. It make me extremely happy to hear that you were impressed by the service we provided. I really appreciate that you took the time to let me know. Brad Gates, B.Sc. Owner / President

    Reply created 27 Jan 2016
  • Review from C
    Rating: 5 out of 5
    Review left on 9 Jan 2016

    Squirrels in Shed

    We discovered that squirrels had made a nice little home in our backyard shed. After searching on HomeStars, my first choice was to call AAA Gates' Wildlife Control (they also came highly recommended by the City of Brampton-I called them to see what to do at first). I set up an appointment for the next day, and Justin arrived on time to assess the situation. Luckily, the squirrels were not in the shed at the time, so he was able to put screens up over holes they had made and other possible entry areas of the shed. We were glad that Justin was able to repair the damage the squirrels had done and prevent them from entering our shed again. I was so impressed with not only the quality of work from Justin, but how personable he was. I have not experienced such wonderful customer service like this - from start to finish, Justin was professional, had a great sense of humour, and was honest. He even helped me remove everything from my shed, sweep out the mess the squirrels made with my top soil, and helped me put everything back and organized! I was not expecting this - such a great help. I highly recommend this company! Thank you Justin!

    Answer from pro:

    Hi C, your review makes me extremely happy. Thank you for your high praise of Justin for going above and beyond what was required. I am extremely proud of everyone that works for my company because they truly want to provide exceptional service to our customers. Your review is a glowing example of how Gates Wildlife Control aims to please. Many thanks for your review and for hiring my company. Brad Gates, B.Sc. Owner / President

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2016

    No Charge Inspection

    “I was pleasantly surprised by Boris the serviceman checking out unit 75 regarding possible rodents on the roof or in the attic. He came the next day and after an inspection he reported no activity evident and the owner was also satisfied. Kudos to your company and Boris for the no charge inspection. I certainly would recommend your company . Regards, Axel”

    Answer from pro:

    Hi Axel, thank you for your review and for commenting on our "no charge inspection". Most companies in our industry charge for the on-site inspection. At Gates Wildlife we only charge if we are hired to do the work and if we determine that a wildlife problem does not exist, the inspection is completely free. Thank you in advance for any future referrals. Brad Gates, B.Sc. Owner / President

    Reply created 11 Jan 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 19 Dec 2015

    Critter Control

    Twice now...once for racoons in a 3 house area (+$550) and once for squirrels (-$400), Gates Wildlife has come to the rescue. First Boris and then Nick worked to keep the critters out of our attic, but not before making sure they were gone and not trapped there. Love the slogan "The Animal's Choice". Haven't asked them directly but I believe its true! Thanks Gates

    Answer from pro:

    Hello, thank you for your loyalty in choosing Gates Willdife not just once but twice. You touch on a critical aspect of our service that does make us "The Animal's Choice" and that is our commitment to follow-up on each and every job to ensure all the animals are out before permanently securing the entry hole. I love your comment "Haven't asked them directly but I believe its true." We also believe it to be true that if the animals were given the choice they would choose the Gates Wildlife humane approach. Thank you for your great review! Brad Gates, B.Sc. Owner / President

    Reply created 21 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Amazing

    There was a scratching sound in my ceiling. Tony came out on the day we arranged and he was early. He gave a thorough inspection and shared that it wasn't a squirrel problem as I'd thought. He recommended how to deal with the problem in a very thorough and complete manner. On top of that, there was no charge as they felt it was only an assessment they provided. Amazing service and one I'd highly recommend. Well done Gates, well done.

    Answer from pro:

    Hi Adam, the most common reason our customers call us in the first place is because they are hearing noise in the ceiling or walls of the house. It is often difficult to diagnose a given problem over the phone and that is why we offer a free on-site inspection in order to properly identify the cause of the noise. In your specific case a few suggestions were all you needed. Thank you for your review and for any future referrals. Brad Gates, B.Sc. Owner / President

    Reply created 18 Dec 2015
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